Early in the pandemic I did a bit of cleanup of my recurring subscriptions. I cancelled my Gogo monthly internet service, saving $49.95 a month. And I asked CLEAR for an extension. They pushed my membership renewal date out three months.
I simply said, “Because of the pandemic I haven’t been using CLEAR. Can you extend my membership so I don’t need to cancel?” They gave me another three months. They call it a ‘pause’ but you can still use your membership while ‘paused’.
CLEAR is always here for you when you need us most. We understand that these are challenging times, so as requested, we’ve paused your membership for 3 months. During your pause period, your bill date will be pushed out 3 months to [..], and you’ll never lose access to CLEAR.
So in October I offered a minor reminder, if you’re a CLEAR member, to ask for an extension of your membership even if you already got one once. If you have family attached to your account that’s extended too (since it’s your billing date they push forward). The extension reflects immediately.
Well I decided to ask for a third extension. I fired up online chat after logging into my account, and said that I hadn’t been able to make use of the service the way I’d planned when I signed up thanks to the pandemic and would they extend my membership?
They responded that no one was available to help but they’d get back to me by email. In about 24 hours I received an email extending my membership another two months this time,
Even if you’ve already gotten an extension of your CLEAR membership it can’t hurt to ask for another one.
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