Robert Frost famously wrote that “good fences make good neighbors.” The poet, however – and the speaker in the poem “Mending Wall” didn’t believe that, and wondered whether they ought to be tearing down the wall between them.
Fences aren’t enough, it seems, to make good neighbors out of the Thompson Hotel and Hotel Indigo in San Antonio. That’s because fences don’t stop smoke.
San Antonio’s Indigo Hotel says its operations and reputation have taken a hit over something it’s neighbor is doing.
Smoke and fumes allegedly emanating from vents on a neighboring hotel, the Thompson San Antonio-Riverwalk, have “penetrated” the Indigo’s exterior doors and windows causing substantial damage, the Indigo’s owner says in a recently filed lawsuit.
…Indigo says the smoke is coming from vents on the southwest side of the Thompson that directly face the Indigo. It believes the vents are connected to a kitchen exhaust system the defendants use to operate one or more restaurants.
Hotel Indigo blames the Thompson Hotel for needing to replace carpet and furniture, says that odors in the hotel can’t even be eliminated, and that they’re out over a million bucks as a result.
They wanted to be a “good neighbor” according to their lawyer but ultimately filed suit. They’d have preferred the Thompson spend money mitigating the issue a year ago but that would have cost $200,000 and meant “smoke blowing on their own pool deck.”
The Thompson’s restaurant Landrace has a wood-burning grill that “announc[es] that this is Texas food” and can be “smell[ed] from across the river” according to one food critic.
The IHG property claims negative reviews online are because of the smoke issues. However a quick review of 1 star ratings on Tripadvisor finds complaints like “service throughout the hotel was terrible” and that “they DO NOT OFFER HOUSEKEEPING!” Another reviewer noted they “asked for [their] room to be vacuumed” and so housekeeping “brought [them] a vacuum.” Maybe there are complaints related to smoke buried in with all the other one-star reviews, but I did not notice them.