The worst thing a loyal program can do, in my opinion, is change its rules without notice. I suppose the asterisk here is that they can compound the sin by changing their rules without notice and not even tell their members.
I don’t like to be caught off-guard, so a trick I employ the is website ChangeDetection.com. It will send me emails whenever an internet page I want to monitor changes.
I set up an alert for most major programs’ terms and conditions changes. This works well most of the time. Some programs, like Delta’s, change their page daily if only to update the current date making the exercise not very useful. But that’s the exception.
One of my alerts is for changes to the Hilton HHonors terms and conditions. And I got on such alert this morning:
The terms and conditions used to specify “Complimentary In-Room, High-Speed Internet Access during stays” as an elite benefit.
They’ve removed the words “High-Speed” and added the words “and Lobby Wi-Fi” which is suggestive of two things:
- In-room internet will be limited to ‘standard’ speed offers, so where hotels have a separate high-speed offering that will no longer be promised as free to elites (though of course an individual hotel may continue to offer it, but they can also price it as an upcharge).
- Lobby wireless internet will become an elite benefit. Of course lobby wireless internet, where it isn’t already free, is generally included with in-room internet rather than priced separately (note that the benefit doesn’t include conference rooms, as hotels will continue to sell such access to groups where they can).
ChangeDetection suggests that the change was posted on December 15th, but the terms and conditions indicate an effective date of December 11.
Thanks for the
heads up and advance notice sleight of hand, Hilton!