A guest at the DoubleTree by Hilton Los Angeles – Norwalk says that she woke up from a nap to find an employee “standing at the foot of [her] bed.” She screamed and he offered the excuse, “I called, but you didn’t answer your phone.”
She reports that she called the hotel six times asking to speak to a manager but no one called her back. She called the police. She reached out to Hilton corporate. The only response she managed to get was:
I rcvd a response from Lina at 12:21 AM. Please see below. Thank you all for looking out for me. I never felt alone with all of you with eyes on this.
I had a sleepless night (watched early season RHONY until sunrise ;), but I'm packed up and leaving this dump, Good riddance! pic.twitter.com/gz899dqP6f
— Embezzeling Erika Jayne (@EmbezzlingErika) July 17, 2023
Her door was locked but not deadbolted. Always use the deadbolt and also use the “door chain” or “security chain.”
Last month I wrote about a Hilton employee walking in on a guest in the shower and in May a Hilton manager was arrested for breaking into a guest’s room in the middle of the night and sucking on their toes. New brand standard?
(HT: @duchessofalba)
I stayed at an independent 5-star hotel in Lisbon. A female housekeeper entered my room while I was in the shower and proceeded to start cleaning the room. I don’t know how she didn’t hear the water running, not least because the bathroom door wasn’t closed and she had to walk right by the bathroom to enter the rest of my room. I walked out of the bathroom naked and almost had a heart attack to see someone in my room. She tried carrying out with cleaning but I demanded that she leave. The last thing I wanted was a DSK type incident where I was accused of something.
Hilton – the Spirit Airlines of the hotel industry.
Is there any possibility this story is exaggerated or misleading?
I had a maintenance employee use a master key to enter my Hilton room in Orlando in the middle of the day. I was napping naked in there after working all night at a project site. I yelled at him to get out and called the front desk; all I got was a verbal shrug. Later some manager promised me a slug of Honors points that never materialized. I should have flipped the security bar on the door, yes, but victim blaming is not a good look. Nor is criminal trespassing.
This is after all Hilton and this is the best Diamond personal recognition they know how to offer
They also specialize in no guaranteed late check outs as a reward for your loyalty
As well as a generous voucher of 12 dollars to have a lavish breakfast
Enjoy!
Try that in Florida, LOL.
BANG!
My wife and I have traveled for work for over 35 years. She was a Flight Attendant and I work industrial construction. Early on we both started carrying a door wedge of some sort. I was staying at a less reputable hotel in Indiana and had a problem with them issuing room keys to my room. One afternoon they actually came up and overrode the dead bolt and attempted to unhook the chain. I had worked a double shift the night before and was not amused. The door wedge was the only thing that kept them from getting in. The one my wife used had an actual alarm built into it.
@wahooncx
Instead of saying “less reputable hotel in Indiana” just name the Hilton property
I was taking a nap on the couch of my Beverly Hills Hotel bungalow suite, WITH the “DO NOT DISTURB” sign on the outside of my door when an employee just used a master key to enter the room with some firewood to refresh the supply for the (real) fireplace. I was shocked and complained to the front desk. At The Beverly Hills Hotel! Unreal.
I was in a Marriott in China and I had told them the 1st day that the glass shower door is falling off
Day 3 I was in the shower at 8am and maintainance guy and the cleaning lady let themselves in and while I was showering they replaced the shower door … as a man I didn’t feel threatened so I kept showering but I did stop at the manager desk to complain… I had my do not disturb sign out … got 5k marriott pts lol but I did get the experience of putting on a show while the cleaning lady helped him and watched lol
I usually have to pay extra for that level of service.
Do people really have a problem turning the knob for the deadbolt?
Apparently so.
Do people really having a problem blaming the perpetrator instead of the victim, and who’s to say the knob was turned but malfunctioned?
Apparently 1KBrad does.
If UA ranked 1Ks by IQ — what are the odds the lowest would be Brad?
@Mydikis Knotsmol: A hotel room is not a private residence. The hotel has the right to enter the room at any time for any reason. Don’t want them to enter? Lock the damn door.
Don’t try to read your agenda into the scenario. There is no allegation that the deadbolt/chain wasn’t present or didn’t work.
@Mydikis Knotsmol: No, not small. Tiny.
Don’t be an ass. Learn how to discuss an issue like an adult. You might learn something.
I am not hopeful.
I’m not blaming the hotel guest but use all the locks that are provided to protect you while you are inside your room. If they are not working properly let the hotel know.
Some years ago I was staying at the LAX Marriott and had locked the deadbolt, but then couldn’t get it to open. I called the front desk and they quickly sent a maintenance guy up with a tool that popped that deadbolt right open. I have never had any faith in deadbolts since that day.
@Theresa McClain. I’ve heard locks are for honest people. Hopefully locks would slow them down though. At home you might could have another way out. Maybe it would give you time to call for help or get something to defend yourself. A man came in my mom’s house. He used a stick prying on the back door and couldn’t get it open. He went to the side door and all he had to do was walk in. It was unlocked. My grandmother had unlocked it for my uncle but the intruder came in first. It reminds me of pickpockets. If you use all the zippers and locks you might it just difficult enough they will go to an easier mark.
Unbelievable how Hilton nor the police seem to care.
@Dave: Yes, Hilton should certainly care. As to the police, what crime was committed?
It’s hard to leave your home turn on security cameras check everyday to make sure your premises are secure, then go to a Hotel & or resort to turn around n worry about everything, ket alone people enter your re-stricted room. No Sah, there’s too much energy when you should be relaxing.
@Maureen Hylton. It may be hard and a little annoying but if it helps to keep you safe it’s worth it. That little extra layer of security. It only takes a second to turn a lock. Vacation should be a time to relax. I can relax better knowing I have made it more difficult to walk in on me in my room.
If a Hilton employee starts sucking on my toes in the middle of the night, I’ll just scream “What about the other foot!!! “.
I did use my deadbolt at hotel here in Tampa. Unfortunately was trapped in the room with my granddaughter as it broke and maintenance had a hard time getting it off. For those who blame the guests, no one has the right to walk into a guests occupied room without permission unless conducting a wellness check. Even then the guest should be telephoned first.