Holiday Inn Front Desk Dismisses 3AM Break-In: ‘Happens All the Time, You’re Safe!’ [Roundup]

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Other reviews indicate some sort of homeless or illegal immigrant population is being housed in the hotel. I’ve stayed at this hotel. There used to be a very sketchy trailer park located one or two lots away. This part of Colorado has a lot of problems. You have the drug smugglers and human traffickers coming through here on their way up from Mexico, you have a relatively large homeless population partly because of mild year-round weather (Durango doesn’t get much snow), and you have a lot of Indians coming in from New Mexico and Arizona reservations that have drug and alcohol problems.

  2. I commute from my hotel to my NYC office. People are standoffish, unsmiling, and curt. I step in my office building and say hi to reception. They glare at me, saying nothing back. I walk past people in my office hallway, and unlike every polite part of the country where people at least nod to acknowledge my presence, the New Yorkers walk as though I am not even there. To every polite part of the country this behavior is uncivilized, unwelcoming, cold, and rude. New Yorkers insist this happens all the time and they’re good people.

    Moral of the story is the hotel is NYC in that situation. It’s safe because they have a very different notion of safe.

  3. Counterintuitively , British Airways accidently hit on the reason why the Hamas flag pin , because the Left’s ideas ARE a religion to those people . They do not adopt those ideas from rational analysis , but from blind subservience . What else could explain murder and kidnapping of young people at a “peace festival rave” ?

  4. Your link on the BA pin ssue seems to have an update to a proper solution:

    “British Airways has addressed the issue with the employee involved, according to UKLFI’s announcement, and will remind all Gatwick Ground Services staff about the policy.

    “British Airways expressed their regret for the incident, stating, ‘We are sorry to hear that one of our customers felt intimidated and offended when traveling with us. At British Airways, we do not tolerate harassment of any kind and this is not the experience we wish customers to have.'”

  5. Holiday Inn Durango property

    Response was from IHG. not the property on TripAdvisor website.

  6. It is a shame to go to all that trouble to write a detailed list of issues at AA, and not proofread it. It really takes away from the message, when writing a pointed critique like that.

    I am really kind of shocked that they would send it to the AA board with such glaring typo’s. We all make them, but that is why official documents should be proofread. After reading a few of them, it was more difficult to take the letter seriously.

    I am not taking a position on their positions, but just wanted to mention they should proofread before addressing the board of a large company.

  7. [British Airways expressed their regret for the incident, stating, “We are sorry to hear that one of our customers felt intimidated and offended when traveling with us. At British Airways, we do not tolerate harassment of any kind and this is not the experience we wish customers to have.”]

    Obviously BA tolerates harassment until it is pointed out to them by lawyers. Being sorry to hear about the situation is different than being sorry that one of their employees actually caused the situation. Wishing is not the same as taking action.

  8. The American Airlines Retirees’ Committee letter was rather embarrassing and ineffective.

    It’s missing words and has grammatical errors. If it represents a committee, then presumably multiple people ought to have read it. It’s formatted in a way the suggests someone spent a lot of time making it look good. Too bad they didn’t put the same attention into the content.

    Yet after reading 8 pages, I can’t find the key goal or objective for the letter. Beyond whining or complaining, what do they hope to accomplish? Without a guiding objective they can’t write an effective letter. They’ve also thrown in too many details.

  9. Airlines need to ban all wearing of “pieces of flair” on their uniforms. There is zero job-related need to broadcast personal ideals/beliefs in the course of the job. It is divisive and distracting to the mission. If companies were focused on providing the best product/service that they can, then this would be policy.

    Because so many companies have decided to become political activists themselves, they refuse to follow this lawful approach.

  10. Being a victim of crime is ok now, kamala told us so. Just sit back, obey the criminals and shut up, criminals have their rights!!

  11. to Joseph Smatler: don’t you have to go warn people about black people eating their pet, or throw a psychotic tantrum about some kid who stepped on your grass??

    Hahahaha

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