Hotels these days are all about the environment, which means their fiscal environment, reducing costs and increasing profit margins. So if they can convince you not to have your sheets changed and to reuse your towels that saves on housekeeping expense and on laundry. Hyatt even took away promised turn down service from top elites.
I don’t mind one bit when Starwood offers points in exchange for ‘making a green choice’ to reduce hotel housekeeping expenses by letting them skip over your room for the night. At least there the hotel is compensating you a portion of the savings, and we can all happily go forward with this fiction that we’re doing something meaningfully good for the world.
Lower-end hotels have often provided shampoo and soap in the shower from a dispenser. That saves on toiletries cost. Now more upscale properties are taking the hint and moving in that direction — with the narrative that what’s being saved is packaging so they’re doing it for the environment. This I do not like one bit.
- I’m a germaphobe. I do not believe housekeeping is thoroughly cleaning the dispensers between guests.
- The dispensers also don’t always get refilled.
I’m staying at a Marriott Courtyard and they’ve done something worse than provide shampoo, conditioner, and bath gel from wall-mounted dispensers in the shower. They’ve made those dispensers opaque.
I got in the shower only to find that the bath gel was empty. Since I couldn’t see the contents of the bottle inside I didn’t know that until my shower was underway.
So I had to get out of the shower, go over to the bathroom sink where there was one small bar I had been using to wash my hands, and though I did my best to take care I got the floor somewhat wet in the process.
I didn’t say anything to the hotel. I wanted to see what they’d do throughout the stay, to figure out whether the issue was a one off or more systematic. They didn’t refill the bath gel.
Hotels by the way need to provide two bars of soap, one for the sink and one for the shower, and not force me to remember to put the bar in the shower in advance — and then remove it and place it back by the sink when I’m done.
How do you feel about wall mounted dispensers in the shower for toiletries?