When Marriott launched their new program on August 18th they encouraged members to combine their accounts. They told you that you were keeping either a Starwood account or a Marriott account, but that wasn’t really true — all accounts were moved onto Marriott’s IT system.
If you were a Starwood member and a Marriott member previously you now had two Marriott accounts but for legal reasons they still displayed Starwood graphics for one of them.
I combined my accounts and somehow showed only three years at the Platinum level towards lifetime status. Lucky from One Mile at a Time had extra years of Platinum status towards lifetime, he must have gotten some of mine.
Caroline Astor Suite at the St. Regis Bangkok
Month after month Marriott kept saying things were fixed, everything was better, Marriott’s CEO minimized any remaining issues as just ‘noise around the edges’ back in October. For me, though, years of lifetime status was a test.
- Every time Marriott claimed things were better I simply checked my own account
- As long as there were just 3 years of lifetime Platinum showing in my account I knew that just wasn’t true
While I have had plenty of contact with Marriott, getting clarification on issues and fixing problems like Al Maha deciding to charge about $1000 a night on award stays. But I never asked for anyone to look at my own account. I didn’t want special treatment. I wanted my account to be treated just like everyone else’s. It was an important test.
As pointed out by Rapid Travel Chai Marriott has updated years of lifetime status for many accounts. Mine is included. I went from 3 years at Platinum to more than 10 overnight.
Breakfast at the W Doha
There are still issues to be sure – from IT, such as legacy Starwood hotels where award space is available for individual nights but not booked together as a single stay, to hotels playing games with elite benefits – but this was a milestone for me.
I no longer have a personal barometer telling me that Marriott
Rewards Bonvoy is broken. So I need your continued help and feedback. What’s not working still for you?