A reader checked into the Hyatt Place Cincinnati Airport/Florence and was surprised by the state their assigned room was in.
Here are the bed sheets:
And notice what’s on the toilet in the bathroom:
Finally, a previous guest’s clothing was in the dresser drawer:
Housekeeping needs to be performed every day in order to invest the time and attention necessary to turn rooms regularly for guests at a standard the Hyatt brand leads guests to expect. Housekeepers need to be allotted sufficient time to clean each room. And rooms need to be inspected after cleaning, before a guest checks in.
Remember when some chains were putting stickers on the doors and co-branding their procedures with with cleaning product companies? It wasn’t that long ago. Now it seems we have the worst procedures of the pandemic – full services often not restored, but pandemic cleaning practices loosened.
At the same time, though, when readers complain of hotel properties finding new creative ways to nickel and dime them, it’s often a DiamondRock-owned hotel. When readers complain their hotel visibly skimps on maintenance, it often seems to be an Aimbridge Hospitality-managed property. The Hyatt Place Cincinnati Airport is a franchise managed by Aimbridge. I reached out to press representatives for Aimbridge Hospitality but did not hear back.