We arrived at London Heathrow terminal 4 off of Etihad’s Airbus A380 flight from Abu Dhabi. Immigration was fairly quick and there was no wait for bags. Well into the evening we made it to Hyatt Regency The Churchill in London, where I had booked for 25,000 Hyatt points per night with a confirmed suite upgrade.
There was no wait to check in and I was given the key to our room promptly. I asked about the accommodation for my daughter since she was tired and we’d want to do bedtime with her as soon as possible.
I verified in advance through my concierge that the suite I would have would have a fold out couch for my daughter. At check-in I learned that it did not. The woman checking me in, it turns out, is the same person my concierge spoke to. The front desk agent explained that she’d been given bad information by housekeeping. No problem, they were aware of this, and had already set up a rollaway bed in the room.
Except we got up to the room and there was no rollaway. So I called down and they promised to send one up right away. Instead they sent sheets for a rollaway bed. I called back down,
- I was promised this would be fixed right away
- And that I would receive an immediate call back to confirm
- But no call back came, no one came with the rollaway bed.
Here’s the living room, with no rollaway:
It turns out that the hotel was refusing to release a rollaway bed for my room because their records showed I already had one, and I could not have two. And further proof was that they’d just sent up sheets for it, so it must be there! I thought I was in a Joseph Heller novel.
A manager finally got involved, a rollaway bed was set up, and I had to help bring it into the room because the staff member couldn’t figure out how to angle it in low ceilings without taking out the sprinkler. This all took nearly two hours.
The room itself felt small coming off of suites at the Park Hyatts in Abu Dhabi and Dubai, but was actually perfect for us. The Executive Suite gave us the extra room we wanted for 3 people, with a living room, bedroom and large enough bathroom.
I thought the bathroom was nicely-sized for London.
And most of all, though, the hotel was a value on points when rooms in London were frighteningly expensive. The Churchill was getting $750 per night. I wouldn’t regard it as a $750 per night hotel, but was more than happy with it given the alternatives and paying 25,000 points per night for a suite I’d confirmed at the time of booking.
If I had a complaint about the room it’s that it felt a bit dark, largely a function of not having much light given where it was located and also that it was unsurprisingly dreary in London while we were there.
Globalists receive access to the hotel’s club lounge, which had a morning breakfast spread and evening appetizers and desserts. It was never crowded when I was there. Even at what should have been peak times there were never more than a few people in the lounge.
Meanwhile, Globalists also receive buffet breakfast in the hotel restaurant on the ground floor, which I expected might be busy but always had plenty of seating available while we were there. The breakfast is quite good, offering cooked to order eggs as well as hot and cold stations.
I wouldn’t call the hotel special but it was more than serviceable and a strong value given the Globalist upgrade, lounge and breakfast benefits. I was proactively offered 4 p.m. late check-out but we’d be taking a flight departing just after noon back home from Heathrow so we didn’t avail ourselves of that.
The location for us was the main driver in choosing the hotel. It was walkable to several things we were looking to do, and we took the opportunity to introduce our daughter to a proper fish and chips, and also to walk over to the Hyde Park Winter Wonderland which was a fantastic fair with rides, games and food and she had a fantastic time.
I had no real complaints about the property, though things were quite confused at check-in over the fold out couch versus rollaway bed in our suite and getting additional coffee from staff in the restaurant after first being seated took some doing. I’d definitely return given the overall elite value proposition here on points versus prevailing rates.