A front desk employee confronted a Black woman over free breakfast and eventually called the police on her. She said she was a registered guest who redeemed points for her room to escape from domestic violence. The employee was sure she didn’t belong, and was just scamming breakfast.
- The hotel employee stops her in the breakfast area and demands to know whether she is staying at the property. She responds, “Do I not look like a guest?”
- He tells her, “No, you do not. I have not seen you,” and presses for her name.
- She refuses says she will simply sit down and eat, he calls 911, telling the dispatcher she is “causing a scene” and suggesting she may have mental-health issues.
A woman was approached on Thanksgiving in the Breakfast area of the Hilton hotel she was staying at & asked if she had a room there. There were tons of white people there in the same area,but this racist employee didn’t question them.She stood her ground & he was wrong! Fire him pic.twitter.com/KD77PLvjhC
— Suzie rizzio (@Suzierizzo1) November 28, 2025
According to the woman, his first words were not “good morning” or “happy holidays,” but “do you have a room here.” When she answered that she did, she says he told her she did not. When she asked how he could possibly know that, she says he replied that she didn’t have a key, and that he was “sure” she didn’t have one because he’d watched her walk in the front door.
She points out that guests use that same exterior door, and that if he had bothered to check the cameras he would have seen her coming out of a room before heading outside. She asks whether he checked the footage. He admits he has not. She asks whether he knows whether she has a room. He says he does not.
In her telling, there were five or six white guests sitting at the table, and he did not question any of them. She tells him “that was racist as hell,” and that his assumption that she did not belong in the space – based entirely on how she looked and which door she used – is the reason she pulled out her phone and started recording.
Finally, she holds up her key and asks whether it was appropriate to insist she did not have one?
People are absolutely showing up at hotels for free breakfast and leaving without being guests. If you run a midscale property off the highway, you will get locals who decide that “free” breakfast means free for anyone who wanders in. So there’s a legitimate interest in managing food cost.
However, picking out the only black woman in the lobby and accusing her of theft isn’t going to end well. You had darned better be right. Consider checking everyone as they enter the breakfast area, asking for room keys, checking name and room number against a list or collecting coupons – or accept this instance where you suspect freeloading because the savings aren’t worth the reputational cost when you’re wrong.
If you see someone at breakfast you do not recognize, you can walk over, say “good morning,” explain that you have had issues with non-guests coming in for food, and ask to see a key or confirm their room number. And do that for everyone.
In any case, the escalation here is insane. Even if she had been a random walk-in off the street, he’s calling the police over a bowl of cereal and cold items. The marginal cost of that breakfast is a few dollars at most. Calling the police and telling them you have a possibly unstable person on property because you do not recognize her is disproportionate to the stakes.
The woman filed a complaint and was told to follow up again with the property manager, who declined to extend her stay.
Does it technically qualify as racist behavior if the person being the as*hole isn’t white?
Correct actiion in calling the police. A scammer would have exactly like she did. Totally uncooperative, despite a clear duty to prove her guest status.
FIRE HIM. Period. Then she sues him and the hotel owner.
So L3 is a pro-Russia troll and ok with racist behavior. Got it.
I have been to a fancy hotel where they have a list and you just tell them your name. That breakfast is great!
Most of these free breakfasts are garbage. I used to always eat them but now I eat at them at a less than 50% rate.
This woman is the type that would be beat up by the police. She may be correct about racism but the clerk is on to something because she is not the usual business traveler or the family traveler. She is a local resident.
When challenged, simply show the clerk the key or tell them your room number and first name (or last name). End of story. It’s similar to being stopped by the police then refusing to show driver’s license or running away. That always ends up badly. Just show the police your license. It’s actually required. Then contest the ticket. I have contested 3 tickets in the past 10 years. 100% success rate in no fine. (I can attest that bad things come in 3’s because those 3 tickets came within 3 months)
Gee, prove you’re a guest. Have breakfast.
Marginal costs times the number of people who steal increases the cost to others. Theft is theft and when it is done on a regular basis judges put you in jail for it.
If you think it is ok then you pay the hotel the cost
IHG incident happened a year ago, and the hotel front desk person was a woman, this incident happened in a Hampton, notice the badge the guy wear ? Even the video said it is Hilton
1990-tier nonsense clickbait article
Maybe, she did not belong in the Breakfast area, But The clerk definitely does not belong in the country. are you listening Trump? check his Green Card now.
@All Due Respect — 100%.
@Coolio — More outrage, please.
@Check Green Cards — How about force all employers to use eVerify, and also rigorously enforce real fines against businesses that violate laws. Otherwise, it’s just scapegoating and vilifying immigrants for no good reason. Follow the money, dawg.
Amerikkka!!!!
This incident was at a Hilton.
The Avid IHG incident in Austin was last year.
Well, it was Texas. What else can we expect, eh?
Thats a real disgrace! And the “property manager” — likely the same clown who accused her of stealing a $1.50 breakfast!
What happened when police arrived? And to not extend her stay because that racist POS accused her of stealing? What’s worse is that IHG Corporate won’t do anything to remedy this! At least give her enough points for a 2-night stay! But IHG doesn’t care —- as long as they get their franchise fees, they’re not interested in what happens at hotels that carry their name
Thats a real disgrace! And the “property manager” — likely the same clown who accused her of stealing a $1.50 breakfast!
Her cursing like that doesn’t make her look good but she is 100% right to be angry and insulted.
@Gary
Was this the same hotel from a similar 2024 incident, or was it a different avid in Austin? https://texasmetronews.com/72562/employee-calls-cops-on-black-woman-getting-breakfast-at-texas-hotel-because-she-didnt-recognize-her/
Looks like there are some parallels, including IHG telling the guest to contact the hotel and the hotel not extending their stay.
Welcome to the Great America. Where open racism is just part of daily life and as the comments here show, many are happy to beat that drum. Just brace for all women to be confronted next, if they aren’t with a man who looks to be of the same race.
Now get in line to spew some excuses to justify this kind of treatment of your fellow Americans and humans, because it’s surely not because of their skin color.
This is how full of shit Hilton is, I was told they didn’t have free breakfast. In March 2025 at the Hilton Long Beach, Ca. I paid for 2 rooms for a week for me and my family that was visiting from Seattle. 1st night No hot water, 2nd night no water all. I had to talk to this people crazy about changing the room. 8 of us had to shower in one room, which made us late getting to Universal studios. I told them that I wasn’t paying for those 2 nights. Because I used Affirm for that room the hotel was prepaid for the room. Now they are trying to make pay. Now affirm has attacked my credit. Please be advised Stay AWAY FROM HILTON HOTELS, especially if you are AA. I have been a loyal customer of Affirm since 2022. Never missed a payment. They are the biggest disappointment here.
Good lord, this triggers my PTSD from working hotels.
Many years ago, I was working the front desk (very high end hotel) when the hotel owner came into the lobby. Without saying anything to either of us at the front desk, he approached a young black man that was sitting in one of the easy chairs in front of the fireplace working on his laptop. He began berating him, telling him he could not just come in our lobby and take up space using our wifi for free, etc, and that he would have to leave. It was so embarrassing, I felt so bad for the guest. He was really chill about it though, a lot more than I would have been.
We complained to our manager about it, and were told to quit if we thought the owner was racist. For weeks afterward the owner kept trying to justify himself, saying how was he supposed to know the guy was staying there, and that the kid did not “look like he belonged”.
Thanks, I haven’t seen a one sided race card story in a few days, was worried that everyone like me might have stopped giving a f anymore about race baiting and you’d have to shut down! Apparently no, some ppl still believe these entitled attempts at attention and victimhood status at face value, so congrats.
@Mantis — How’s Asia these days?
Over 50 years ago, my parents experienced racist behavior from the management at Holiday Inn. I vowed to boycott Holiday Inn and I have NEVER stayed in one since. Granted, I’m just one person but these ugly racist experiences absolutely impact one’s decisions. As an adult, I was on a committee planning a corporate event that needed 80 rooms plus food, event and meeting spaces. I simply wouldn’t even consider the bids from a Holiday Inn and I won’t stay at Holiday Inn EVER!
I don’t speak Democrat. These minorities speak Democrat. She doesn’t answer questions like ” do you have a room here?”, but when the poooolice come she says she said she has a room. That’s Democrat talk.
Let me solve all your issues with one sentence.
You are not that special, so be nice.
So, was she staying at the Hilton or just eating at the Hilton? Does being a potty mouth after invoking the words “Happy Thanksgiving” settle an issue?
@Gene, you not only don’t speak “Democrat,” you don’t speak English. But you sure do write like a dyed-in-the-wool racist. I hope that clears things up for you!
@One_Trippe, can you not read? She was clearly staying at the Hilton. This isn’t a Tweet or Instagram story, it’s an article with a beginning, middle and end. If you read to the end you’d have encountered the following sentence: “Finally, she holds up her key and asks whether it was appropriate to insist she did not have one?” I.e., she was staying at the Hilton.
The boy needs customer service training. She’s not claiming victimhood. If you can’t come correct then you shouldn’t come at all. She’s correct and he should have known better in the first place. You would feel like that if the shoes were on your feet. Think about it.
I hate when people bring up the race card for stupid reasons. This guy that asked her was obviously racist. It’s such a shame because people like me want everyone to get along without race being a factor. I’m a strong conservative that is disgusted by the idiot that questioned her.
Why if you ask a black person any Q it automatically becomes a racial issue. Be humble be kind if you are asked a Q answer it honestly politely and this kind a situation would not happened This guy is not racist he was just doing his job the way I see it. His being honest to his job. I bet you in the past they must have had issues where people of the streets were helping themselves with free breakfast. It definitely becomes a very expensive n difficult issue. No offense to anyone but let’s treat each other with kindness respect love and compassion and not for the color of skin or the God we worship.
What’s Kash Patel doing working at the Hilton?
Unfortunately, too many Indians are racist towards Black people, and are just as nasty towards those they view as poor, or simply darker than them. It’s like a disease with too many of them. They are almost as bad as white many Americans.
Max, most Black people understand that this line of questioning is a racist issue. It is clear the hotel has a poor system for screening hotel guests for breakfast. The line of questioning was pointed, accusing in nature and clearing subjective because the hotel attendant admitted he did not have all the facts. She was a guest and the hotel attendant didn’t try to handle this in a professional manner. Accusing someone before having the whole story is wrong. As for the property manager, not extending her stay is a matter of personal preference, although not a smart one. Even Tina Turner got a hotel room with a gas card and a promise to reimburse the hotel for their help. Domestic violence is real and helping this woman to retain or dignity during a highly stressful time would have gone a long way. The Hilton brand has struggle with their brand because of stupid stuff like this. You want people to get along? Be respectful.