Wandering Aramean has filed suit in small claims court against British Airways for their refusal to honor a mistake fare to India.
The tickets were $40 plus taxes and fees for full fare coach travel from the US to India. With fuel surcharges (assuming you didn’t find a strategy to get a booking engine to drop those) the tickets priced at over $500.
BA cancelled the tickets pretty quickly, they didn’t wait weeks and decide not to honor. So I don’t have a real beef with them in the way they handled the matter.
To a non-expert, though (who didn’t realize the base fare or the fare basis) $500 tickets don’t seem like obvious mistakes. And tickets of this price are usually non-refundable, consumers don’t get an out by saying they made a mistake several days later.
So of all fares not to honor this seems like a strange one, considering British Airways honored $20+tax premium economy tickets a few years back.
But as I say, I don’t have a beef, certainly not to the level where I’d file suit — even if small claims court is costing Wandering Aramean plus some time to file papers and show up for the hearing.
Now, there are times where it could be warranted. If an airline waited months to cancel a reservation, or they made unilateral changes to a booking, it seems to me a customer would have a serious beef. And at some price one should be ale to rely on a travel provider to honor what they offer. I would have thought the actual price paid — as a result of high fuel surcharges — would have led British Airways to honor in this case.
In this case though because the tickets were refundable a customer doesn’t have a reciprocity argument, that British Airways wouldn’t have let them cancel after three days. Because in fact BA would have.
So ultimately I would have liked BA to honor these, but I don’t think it is egregious as to warrant a suit.