The inaugural Milepoint chat with the head of a frequent flyer program or industry leader was a pretty rockin’ success. Maya Leibman, the President of American AAdvantage, was a good sport and shared some important details and explanations about the AAdvantage program and upcoming plans, like that those with current million miler status will have their accrued status miles continue to count even after any changes to the way they calculate those miles, and also that they’re planning to introduce online booking of partner awards by the end of the year.
Over 800 people participated in the chat, my only complaint would be that it didn’t go on long enough. An hour is a good bit of time to get out of the evening of an executive running a billion dollar enterprise, but I wish we had had more, typing takes time and there were a lot of people with a lot of questions. Mikel introduced a good random but representative sample of questions, but I still wanted more.
Next up I’m told that Jeff Robertson, who runs the Delta Skymiles program, has agreed to do a live chat with Milepoint members. Jeff was a great sport in front of tough questions at the Randy Petersen Travel Executive, though if 800 people tuned in for American the Delta chat could be even bigger because members will have a lot of questions about the Skymiles program. Robertson’s a candid guy (most of the time, except when he’s talking about pricing decisions) even when he’s telling members things they aren’t going to like to hear.
This is gonna be good…! When the date is announced for this chat I’ll certainly let y’all know.