JetBlue is struggling, and has been for years. It’s losing money. It lags the industry operationally. While they offer a decent product in the air, they’re confused on the ground. And the product in the air isn’t nearly as good as it used to be.
Ironically the airline chopped the quality of its product over several years to appease Wall Street. It’s no longer as enjoyable to fly, no longer makes the money it used to, and financial analysts are still nipping at its heels.
Over the years it’s tried several strategies to turn itself around. It tried to buy Virgin America but lost out to Alaska. It partnered with American Airlines, but abandoned that alliance as soon as a single district court judge ruled against it – thinking that it could appease regulators and get its Spirit Airlines acquisition done if it wasn’t fighting them on their American deal. But the DOJ’s anti-trust suit against their Spirit merger began this week, and they’re making payments to Spirit shareholders whether they win or not.
Best case scenario is that JetBlue gets to buy Spirit Airlines, which is losing even more money than JetBlue, after overpaying for the carrier and burning cash on lawsuits.
Employees have lost confidence in management, and it’s unclear what possible argument there is for CEO Robin Hayes. Aviation watchdog JonNYC, along with other sources, report that there’s an employee petition of “no confidence” in the CEO and the board’s Chairman in a “full scale revolt.”
..him and the Board Chair
Will be interesting few weeks…not that crewmember anger means anything but view is he’s driving airline off a cliff with poor strategy decisions
Earnings call today was tipping point
Board chair has been here 15yrs-totally culpable in the eyes of many"— JonNYC (@xJonNYC) October 31, 2023
…Marty St George were the two worst things. Marty should have been the next President or CEO.
Also, Alex Battaglia getting shoved out the door and always being the scapegoat was total bs. Him and Mike Parkinson were the only two people other than Marty that knew what to do…— JonNYC (@xJonNYC) November 1, 2023
JetBlue offers an extra couple of inches in regular economy, like Southwest does. Their wifi is free and people like their snacks. Business class meals are quite good, and flight attendants generally friendly. That makes the airline reasonably good to fly, compared to the low standards of competitors.
But their on-time and flight completion performance lag the industry, and check-in and gate staff often seem confused and unempowered. They’re a mess on the ground and they’re not reliable. They’re losing money, without a clear path to improve. And with the huge integration costs and distractions of merger integration, if their Spirit acquisition strategy is successful their performance may fall even further.
Employees have the sense of a sinking ship after years of mismanagement and the discontent has spilled out into the open.
They really showed have bought Virgin America (similar fleets and complimentary routes/hubs) but they were wise not to overpay for it. They really are in a pickle.
Um… except for the “open revolt” part, nothing new here.
** Since inception, B6 has been run like a cheerleaders’ fundraising car wash — chaos on the ground, terrible OTP, mass cancellations, capricious / inexplicable route / schedule decisions. The Valentine’s Day Massacre was in 2007 — 16 years ago.
** Low frequency and no interlining have always made B6 a high-risk choice unless it doesn’t matter if or when you reach your destination
** The airline has low utility unless you live in NYC or BOS
** A once-bold, quantitatively better inflight product has been pulverized into nothing much in desperate attempts to appease Wall Street
** Mosaic is near-zero-value and this new tiles-gathering thing is mostly incomprehensible
** The Spirit thing is a crazy hail Mary play, but if we know anything about airline mergers in this era, it’s that welding two sick operations together does not create one good one. It results in a bigger, sicker one. And the fact that Robin and company clearly cannot manage the airline they’ve got, never mind a much bigger one, is just the icing on the sewage sundae
The employees should have rioted to save their jobs and their airline in February 2007. Now they’re strapped aboard a garbage barge.
Gary has always hated JetBlue and will do ANYTHING to defame the brand. He is right about some of the operational issues but most of it had to do with concentration of the network in the Northeast and not being as large as the other airlines to out-weigh the average.
More legroom (no idea why you are comparing them with Southwest ).
Free WiFi and TV (NFL Sunday ticket as well)
Free snacks and MINT is the best. What has gotten worse about the product @Gary.
Also. Knowing many within the company. There is dissent but not even close to any kind of full internal meltdown. Gary isn’t a decent , responsible writer. He writes clickbait garbage. The boarding area is filled with mainstream media style writing now instead of what it used to be. So sad this is alll they can write about.
It has been clear for a decade that JBLU was created w/ no strategic advantage other than being gifted slots at JFK roughly equal to what American and Delta had at the time and a service concept which Delta matched within the first five years.
JBLU has indeed made one strategic mistake after another.
As much as some people love to think that DAL is pulling strings behind the scenes, all they are doing is executing their own plan pretty close to flawlessly against multiple competitors that are screwing up their own Northeast strategies.
It would have been unthinkable a couple years to think that Delta would be the largest airline at all of LGA, JFK and NYC as a whole and BOS but that is reality now.
and Delta runs the best operation according to the DOT in all of those airports and says its system revenue growth is coming disproportionately from those markets.
all of that is not lost on JBLU employees that face the prospect of a sinking company even as their leaders try to acquire another sinking airline.
employees rarely change the strategic direction of a company but you have to ask why the board hasn’t acted sooner
given there are financial penalties to walking away and the DOJ is now working to extract a pound of flesh from JBLU, the costs will only increase
I flew B6 a handful of times earlier this year and was impressed with their service. Thanks to recroprical elite status and LP accrual with AA I had planned on flying them more when their flight times for some routes I frequent were more convienet than AA’s.
It’s too bad that they abandoned the NEA and are probably going to fail with their purchase of NK.
Are the employees getting paid? Are their retirement funds in trusts or otherwise insured / untouchable? Then what are they bitching about? Work better / harder /smarter and help your employer out…
TLU… no one is actually Bitching..there is ZERO the of full scale revolt. Employees are frustrated but there has not been any “Official ” vote of no confidence and I do not know of any kind of revolt whatsoever. This is Gary Leff garbage you have to remember whose page you are reading. He is right about some of the operational issues but he is 100% media over hyping the employee response.
In so far as B6 acquiring VX, unless the Heisenberg Compensators and the Flux Capacitors are properly aligned and fully functional, that will always be water under the jetway and a source of useless speculation. (And though I’ve been generally pleased with AS, I too cannot help but wonder…)
As for B6, I have flown them a total of 10 segments since 2007, with the last time back in 2019. Being in the SF Bay Area, the opportunities to fly JetBlue are few and far between. (FWIW, since 2007, I flew VX 131 times and AS 96 times, so it’s not like I haven’t been flying anywhere.) And the lack of FF partners has made them a less-than-attractive choice, despite the fact I find their on-board product superior to other US carriers.
I do *not* know, nor do I understand, all the “ins-and-outs” of the airline business, its finances, and its P&L statements. (Nor do I want to!). All I know is that it’s a mess; I don’t own any airline stocks; and hearing that B6 is losing money comes as no great surprise…and the acquisition of Spirit is stupid on its face.
B6 is going to be acquired, and on the cheap.
@Gary…what is the FULL SCALE Revolt… please share what is going on specifically within JetBlue
JetBlue was a great idea that couldn’t last. They cared too much about customer experience and the shareholders hate that. To save money, they should be more like American Airlines and cut anything pleasant from the experience. Americans don’t seem to mind being treated like poo by their airlines. Really.
Seniority systems at all the airlines prevent experienced workers from job shopping. They are locked in, wed to the company, if the company dies their careers die with it. If management rides the company into the ground, they will get bigger and bigger bonuses for staying with it, all the while securing new positions in other industry. Typically, the workers will be threatened and forced to take pay cuts and work more to save the company, while management bleeds it out. A lot of major successful Airlines have died, and I all followed this pattern.
Robin Hayes is not to blame. Joanna Geraghty is a snake and needs to fall on the sword. She is despised by all including those she is surrounded by. It’s all her. Even AA execs hated her.
Interestingly, JetBlue quickly matched me to Status Mosaic 3. I’ve flown them once, a few years ago, with mixed feelings: not bad, but could have had more helpful FA to be competitive. So I’d like to try B6 again with Mosaic 3. Unfortunately, B6’s schedule is neither frequent nor timely for my typical itineraries and misses some of my typical destinations. So, I can’t say that I’m all that interested in becoming loyal to B6.
That fact that this guy stated Marty St George and Alex Bataglia where the brains, shows this article is bunk! They were a HUGE part of the operational problems.
I don’t care what anyone say about B6, They have some deep deep financial backers, who’s helping them on this NK deal. NK is bleeding cash so bad, if this deal doesn’t get approval from regulators, NK is in serious trouble and thousands will lose their jobs.
Lol the Chairman of the Board. He made them hire his son in the pricing department. The kid was awful, but was untouchable. And the only way anyone knows if Robin is alive is if you see him on a virtual meeting (probably wearing the same clothes for 5 days in a row). Or if hes focused on some mundane micromanaging detail.
I tell you who is in “full scale revolt” are the American Airlines Flight Attendants.
They have been overworked and underpaid to death and are angry as hell.
What’s Delta paying you to write this article?
So fast forwarding here, IF they get Spirit, what will happen is they declare bankruptcy, replace the C-suite, axe thousands of jobs, strip out products, backpedal on every single promise they make to get the elimination, ahem, “merger” done, and overall cry boohoohoo oh poor us…
They’ll likely go the reorganization route regardless and just dump their debt. It’s worked for all other airlines. It’s shameful, but systems are built here to allow that.
Gee SMR, tell us you work in management at JetBlue without telling us…
It’s a blog article off a tweet from a guy that seems to have a lot of ins at various airlines, for better or worse.
Just flew JetBlue this weekend not knowing any of this. The flight was flawless. Plane was beautiful. Tons of legroom even in economy. Flight was on time and even landed earlier than expected.
airplane debt is not generally “rejectable” in bankruptcy because those assets can be taken elsewhere.
It is not possible to trash employee contracts right now because of the shortage of skilled airline labor – pilots and mechanics. Cutting pay – or failing to keep up w/ other airlines that pay more – will just make it harder for B6 or NK to staff their operation.
JetBlue succumbed to Wall Street’s short-termism, and bludgeoned a great product because Wall Street didn’t like the cost. Guess what: revenues plummeted by even more money. Their former superior product was why people chose JetBlue, paid more, and were willing to endure operational issues. Now they’re just another airline, slightly better than bottom of the pile American and maybe United (snacks and IFE do matter), but not much else.
Speaking of Wall Street, Southwest’s real secret is to pay lip service to analysts and keep on ignoring them.
I ran out of space to count how many times spreadsheet-idiot analysts have asked their management when they will (finally!) start charging for bags (look at all those $ you’re missing!). Yet “bags fly free” is a HUGE key to their profitability, both due to higher fares (most of their customers wouldn’t even consider flying another airline and deal with fees, even those who only check bags when vacationing) and the ability to do fast turnarounds (most other airlines’ deplaning and boarding is a stressful mess that takes forever).
I love jet blue. The seats are roomier, free wifi and TV. The only thing I don’t like is you Don’t get a free carry on with the lowest fare anymore. They fly to some smaller airports which passengers love. Just do what makes passengers happy and they’ll keep flying with you. Never mind wallstreet. If your passengers are happy and your prices are good wall street will want you because you will be busy and profitable .
We flew to New York last December in Mint Class. I give it 10/10 all round. Food was beautiful, the staff were amazing and could not do enough for you! Such a shame to be reading this.
@maxpower I do not. If anyone from JetBlue or Gary came Chime in to share what kind of revolt is going on. I’m all ears.
I fly JetBlue very frequently from Florida to DC and elsewhere. It is generally an excellent experience, and I love their Mosaic program: early boarding, and same day free changes. Jetblue provides immediate refunds for cancellations, )often early arrivals even though few minutes late in boarding), as well as good prices, and nonstop service to major east coast cities. I have chosen them as my preferred airline, for the last three years, and have probably flown fifty times. However, I do concede the gate staff would benefit from “Nordstrom”-style courtesy training.
I think the possibility of additional newer aircraft and more pilots is a major benefit. Spirit and Southwest are not equal to Jet Blue, and I have every hope JetBlue will succeed in this unwarranted Federal lawsuit.
Full meltdown and full scale revolt? Haven’t seen any of that and I’ve been here for almost 2 decades. When the weather gets bad or atc is in meltdown guess what airlines cancel flight
This reeks of self gratifying hit piece by the author
Article should read “ when fuel gets expensive airlines don’t make money “
The legacies are gifted with diverse revenue streams and massive networks which makes them money today.. when the tiles were reversed just a few years ago the smaller carriers were making money while they lost billions.
All the more reason that with 4 airlines holding 90% of the market that an airline like Jb should be able to carry 8% without getting sued by the government
@Tim Dunn “a service concept which Delta matched within the first five years.”
You mean Song? They had IFE, sure, but not even close on the legroom .
Amy,
first, Southwest is underperforming its own historic financial performance as well as the big 3 so they could use a little push from Wall Street – whether that includes charging for bags or not
Second, WN schedules its aircraft ground time comparable to other airlines. and few people would call their boarding process smooth. It is just a bad rush to get on but there are alot of people that won’t fly them because of the lack of assigned seats and the endless list of “exceptional people” that manage to get on first.
and the reason why JBLU has performed so poorly is because they have done just a bad job executing their own strategies. Wall Street hasn’t pushed them to do something they couldn’t.
And the reason why Delta has done so well in JBLU competitive markets is because DL focused on its operation including investing in the backup resources to operate much better in the same challenging hubs as B6. with an on-time percentage consistently 15 points worse than DL’s, B6 has lost most of its previously most loyal customers.
Look, I’d love JetBlue to succeed. After all, the airlines founder helped bring competition to the Canadian skies before B6, and that’s where I grew up, with essentially AC as the only option. I really wanted to be able to fly B6 more back in the day, but never really had the opportunity. They didn’t fly to either where I came from or was going, particularly while I lived in CVG. And while the couple of times I did fly them, as mentioned here, in the air was great. Getting to that point was a mess.
Last time we flew them, looking to get from LGB (back when they had a hub there still) to Bay Area. We arrived and airport was fogged in, clearly not B6s fault. But delay announcements were non-existent, especially given the gate changes that we never heard about. And staff was barely willing to communicate, and when they did, didn’t know where to send us. I can deal with a delay – and can especially sympathize when it is due to Mother Nature, so out of said airlines control. What I can’t forgive is why an airline, especially at one of their hubs, doesn’t know how to deal with them. It was confusion across all of the B6 gates at LGB. Thankfully LGB is a pretty good airport itself.
Yes, the snacks are nice and the free wifi is (or at least, at the time, was) good, the crappy ground experience is just unacceptable – and in the end, air travel is full of obstacles on the ground many days, so I won’t take that to chance. If I know the airline can’t handle the hurdles that affect air travel on a relatively frequent basis, I’m going to do my best to avoid them. I wouldn’t say I’d completely avoid JetBlue if the schedule fit and the fare was decent enough, but definitely wouldn’t choose them over someone else, all else being equal.
To those of you (SMR/TLU) that do not have a clue what it’s like to work for B6, here is just a smidge. B6 is Corp America at its finest. I do not know Gary but he nailed it on the head. Oh there is bitching, B6 just doesn’t care about it’s frontline employees. Thank goodness for anonymity for B6 would probably fire me for writing this post. I am a B6 flight attendant for almost 20 yrs, clearly not just a disgruntled employee. and the majority of the frontline workers DO want to revolt/strike/quit but ya know we need jobs and we actually do enjoy our jobs. On the frontlines, this co is a toxic bully system and no matter how many years of dedicated service we put in or ‘ Work better / harder /smarter and help your employer out… ’ which we ALL have done to ‘help the operation’, the co shits on us. And as the saying goes, here at B6, you’re only as good as your last day. Frontline workers are always blamed, walk on eggshells, and in fear of being targeted, esp ever since we FINALLY acquired a union in 2020. Do you know that 700 flight attendants, mostly new hires, have quit in 2023 alone bc they ‘can’t handle’ the stresses of the job, not so much passengers but the scheduling dept, shady management constantly bullying, extensive delays, overworking, and blaming them for any little thing that ‘goes wrong.’ We don’t get paid during boarding, are delayed all the time due to basic operations: mechanicals, late inbound aircraft, ground staffing, catering staffing, wheelchair availability, no available gates after landing, crews timing out and so much more to list which are out of the hands of its frontline workers. Meanwhile the co doesn’t fix anything whether it’s TVs, seats, restrooms, sinks, coffee makers, even safety related mechanical issues. A fellow pilot chimed in and asked me to add ‘Mx (mechanics) is cutting corners. That’s a huge sign for me. Obviously from a safety perspective but more so from a corporate culture perspective. When mx starts cutting corners for ANY reason, that’s very bad. I think it’s akin to cutting corners on something like security, it’s inexcusable and cannot happen.’
During irregular operations when B6 needs extra coverage they put out ‘incentivized pay’ for ppl to pickup shifts, then payday rolls around and that incentive is not on the check. Many coworkers have been fighting for their money and a separate occasion recently B6 delayed payday due to a ‘glitch.’ We love the job itself, we love our passengers but how can we do it without the basic tools to make passengers happy and give them the product they purchased and deserve. The general operating system around here is B6 will ‘write off’ anything and not fix it if it costs them a penny, they don’t care, they already have your (customers) money. Meanwhile we’re supposed to buy Spirit? SMH. A lot of frustration also stems from the fact that we haven’t had a raise in almost a decade. We JUST received a raise Nov 1 that is still well below industry standard. How many of you are in the same boat, basic living expenses have skyrocketed even before Covid and yet your employer can’t give even a small raise while they are gloating about buying another airline, expanding to Europe, and re-constructing aircraft which we all know isn’t cheap. B6 can’t even get its home front operation together let alone do all that. And all these issues is almost EVERY DAY we come to work. So Tom (above) put it perfectly. “ welding two sick operations together does not create one good one. It results in a bigger, sicker operation’.
On the plus side this IS the best JUST SHOW UP job and I won’t be reading/responding to anymore here, I’ve wasted enough time. Now back to the galley! I forgot to bring someone a water! HAHAHA 😛
JetBlue is The Best US airline where service is concerned. Never had an unpleasant interaction with anyone there. Wishing them the best.
Part of it is their online booking system. For some reason some cities they travel to don’t show up in their system when traveling from other cities. For example I was traveling from BNA to STT and no option was given for that route, direct or non direct. I had to book to San Juan which took me from BNA to FLL and then to SJU only to discover the very same aircraft i deplaned in San Juan continued on to STT with thru passengers. I had booked a separate flight on Silver Airways to take me the rest of the way and that flight canceled. Jet blue also needs to advertise more and be competitive with carriers like Southwest. Overall JB’s product doesn’t stand out. They haven’t really found their niche.
I don’t understand the contention that JetBlue has detiorated in product or service. Its economy is the best in the sky with the most legroom, free wifi, and screens at every seat. Mint is also the best and always has been, particularly the suites. These facts have not changed. Finally, I regularly fly JetBlue transcon in Mint and have never — literally not once in all my years of flying with B6 — have I experienced a cancelled or seriously delayed flight. I concede that they happen, but they haven’t happened to me when flying premium transcon direct from LAX to JFK, EWR and BOS. I love JetBlue and wish others would stop bashing them.
Bob,
you should read the DOT’s Air Travel Consumer Report.
https://www.transportation.gov/individuals/aviation-consumer-protection/air-travel-consumer-reports
JBLU segregates its Mint flights operationally and the furthest locations are the last to have ATC delays imposed.
DOT data shows that the rest of the operation doesn’t fare near as well.
and, yes, Gary, Song was Delta’s first foray into AVOD – a 757-based JBLU product. Too big of an airplane. and airline-within airline products didn’t work at any US airline that tried them.
and as much as some people want to argue otherwise, an inch or two of seat pitch difference isn’t a purchase factor, all other things being equal.
The big 3 all offer 30-31 inch pitch in standard economy on domestic flights and they are doing better financially including high value passengers. You can’t tell me that there aren’t plenty of high value passengers that fly big 3 standard economy even though JBLU and LUV both have more seat pitch.
I would also say that SAVE’s 29 inch pitch isn’t a deal breaker for me; it is their seat design.
Bob,
you should read the DOT’s Air Travel Consumer Report.
JBLU segregates its Mint flights operationally and the furthest locations are the last to have ATC delays imposed.
DOT data shows that the rest of the operation doesn’t fare near as well.
and, yes, Gary, Song was Delta’s first foray into AVOD – a 757-based JBLU product. Too big of an airplane. and airline-within airline products didn’t work at any US airline that tried them.
and as much as some people want to argue otherwise, an inch or two of seat pitch difference isn’t a purchase factor, all other things being equal.
The big 3 all offer 30-31 inch pitch in standard economy on domestic flights and they are doing better financially including high value passengers. You can’t tell me that there aren’t plenty of high value passengers that fly big 3 standard economy even though JBLU and LUV both have more seat pitch.
I would also say that SAVE’s 29 inch pitch isn’t a deal breaker for me; it is their seat design.
@Tim Dunn: I concede that JetBlue’s non-transcon operations aren’t as reliable. I just don’t fly those, so they’re irrelevant to me.
My bigger question is to dispute the contention that product or service on JetBlue has changed or in any way deteriorated over the years. Onboard, nothing has detiorated. Is the supposed deterioration only in reliability? If so, I understand that, but on the plane itself, everything is as industry-leading in both economy and Mint as it always has been.
being on-time IS a part of the product.
JBLU has tremendously hurt itself by failing to address its on-time problem. There are many business and high revenue clients that just will not fly JBLU because of the extreme delays and the much higher likelihood of flights being delayed.
JBLU undoubtedly assumes that having spare crews and planes will cost money but they somehow can’t see that other airlines that operate in airports that are prone to delays do that and reap it back in revenue.
When JBLU execs complain about the operating environment of their hubs, they simply prove they don’t take a reliable operation seriously.
United overscheduled EWR, suffered length delays earlier this year, and cut significantly to get the hub back on track. They stand a better chance of gaining that revenue back even if they will have to do it on fewer flights.
And most people are not going to split their loyalty to a carrier between transcon and non-transcon flights. And not all JBLU transcons are on Mint aircraft so those are subject to delays.
Wish American merged with JetBlue over stupid usair!! Would have been much much better airline and deal!!
If the B6 employees got a contract renewal already, do you think they would still be complaining about the CEO and Board? I beleieve this is just a union pressure tactic, even though I agree management is off its mark.
Delta has always hated JetBlue. They know that JB is a serious competitor on product quality.
When JetBlue is on time, they are on par with any segmented experience DAL can offer.
And DAL hates that fact. So do all the horned up DAL fanboys, including the author.
I’ve enjoyed flights on JetBlue for several years. Much better than larger USA airlines.
Jetblue is absolutely the BEST North American airline, hands down, full stop.
Delta a distant second. AA and United are about on the same level as Spirit.
Zero discontent detected from anyone at B6 during a very recent flight.
Gary, you are so full of BS, you should quit and work @ #FakeFoxNews !
Lack of good quality management that actually know about what it takes to do the Frontline jobs is the problem. I have been here almost 2 decades and what this company has become makes me sick. I could not believe how lucky I was to work at Jetblue. I was proud to work here! When we lost Dave is when it started to tip. And the years following have just gotten worse. U really can’t speak out because fear of being a target and backlash. When you let employees make there own schedule is just the start of the mismanagement. There is so much favoritism it actually makes it not fun to come to work nowadays. When they throw money at every other chance they get instead of investing on where they really need too is just depressing year after year. In almost 2 decades I remember 1 year of getting a decent bonus. Never mind being almost at the bottom end of a airline payscale. I do hope it can turn around and be the company I was proud to work for. Well I ranted enough that’s my 2cents worth.
Flew them yesterday to New York from St. Maarten. Young crew ignored us when boarding in the back. We’re busy on their phones. Toilets were not cleaned. One of three snacks inedible. But legroom was great. Was able to cancel a flight. Would be very sad if they stop service.
I didn’t have much respect for this airline after hearing gate agents repeatedly lie about TSA regulations limiting passengers to 1 personal item 1 carry on item. TSA, or Jet Blue policy?
I have flown blue a handful of times and only once did al experience any delay. The planes were always clean and comfortable, the flight attendants I experienced well always pleasant and helpful. Their on board products so much better than most. It is sad to hear that the employees are so unhappy, and if this is true to the extent that the article says, kudos to them for not trickling down their frustrations onto passengers. The shows me loyalty and professionalism. As far as two struggling carriers doesn’t create a good one I have to disagree. Do we forget when both Delta & Northwest were both facing extreme financial problems around 2004 ish and minged to become one huge profitable carrier? I hope things straighten out for JetBlue, as I find them to be better than most in the industry, as far as service. (The only thing that scares me is the FA who claims they are cutting corners in mechanical fixes! That’s something no carrier should even consider.)
Good Lord Tim Dunn, you must have Delta Logo pinned into your cranium, Can you ever not have Delta mentioned to compared to Jetbue? You have zero perspective. First off Delta got to all the things you talk by going to CH11BK to restructure debt, etc, furloughs, layoffs to benefit what you toute they enjoy today and and let me add they been around for 75+ years! You think Delta ws perfect at the stage jetblue was at today? Your just viewing Delta for the past 12 years. Jetblue attempting to reach the scale to get closer to that is being bemoaned as failing but delta did even more draconian measures and that’s great in your view! Jetblue product is still by far better. Took them to Paris and Delta back on a old crusty 767 with no wifi and horrible food. Jetblue was infinetly much better service/food. When they get the scale post NK merger and expand and get the in line cost in order, then lets compare. Meanwhile your sophomoric cheering for an airline thats had voluminous amounts of aid and runway ahead of jetblue isn’t on par to be relegated with the rose colored glasses you have on Delta. Have you heard they are laying off corporate staff at Delta now? They must have quite a smart team to go right to layoffs to curb costs!