JetBlue’s flight attendants voted to unionize and will be represented by the Transport Workers Union. Over 85% of eligible flight attendants voted, and nearly two-thirds of those were in favor.
Already the union is talking about ‘fighting back’ in anticipation of not getting what it wants on wages, inability to fire flight attendants who perform poorly, and a ‘seat at the table’ in the event of a merger.
Unionization alone isn’t the death knell for customer service (though it doesn’t help). Southwest Airlines is unionized. However they have their great creation myth, they’re the underdogs even now that they’re the largest domestic airline. They’ve focused on building a culture of ‘fun’. And they’re still willing to fire people.
The airline’s pilots voted to form a union in 2014 and are still in the process of negotiating their first contract.