If you have a previously purchased airline ticket, JetBlue’s normal cancellation rules apply. However if you buy a new ticket starting tomorrow through March 11 for travel completed by June 1, no cancellation fees will apply.
The airline says this is about getting consumers to buy tickets who are afraid of coronovirus, and the policy even applies to their basic economy and vacation package fares. However they’re not giving refunds, just travel credits.
JetBlue does not serve any of the regions that have been materially affected by coronovirus. They won’t fly to Europe until late next year at the earliest.
This is a brilliant marketing move for an industry rocked by coronovirus fears. However understand it for what it is – entirely about selling new tickets, not doing anything for existing customers who had already purchased theirs on the airline. In fact given coronovirus concerns maybe they could even restore the cleaning they used to do between flights in Boston?