Lavatories Can Be Hard For New Flyers To Understand [Roundup]

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I was just on a plane for the first time since March this past week. And in addition to lavatories, I was blown away at how hard it seems to be for people to find their correct seat. I don’t understand how this is so hard?!!?

    Maybe Southwest has it right after all…

  2. @Dan –

    My absolute favorite thing: when someone gets on a plane holding and staring at their boarding pass, then they start looking up at the row numbers immediately in first class, 1, 2, 3, and they look back down at their boarding pass again…stand around and think a bit…then keep moving. Then I see their boarding pass and it says “33E”. Like they thought they were anywhere close to the front of the plane?!

  3. I don’t have a problem with people checking row numbers. Even frequent flyers screw up finding a seat sometimes. Last year I used AA miles for an economy ticket on a China Southern 737-800. My assigned seat was 31K. No problem even though I thought it must be in the back of the bus. Boarding, I didn’t start paying attention to row numbers until several rows into the economy section. Surprisingly, I found out that Row 31 was the first row of economy. I felt silly about the mistake and am sure others were perplexed as the conspicuous foreigner had to fight against the non-stop flow of passengers to get back to Row 31. It was a double surprise because Row 31 is premium economy (more like main cabin extra on this plane). Without my request, China Southern upgraded my award ticket presumably because of American Airlines elite status. Lesson learned — on an unfamiliar aircraft or airline, start checking row numbers at the first row.

  4. Pan Am failed because FAA did not give them the ability fly us domestic and thus had no source to feed their international routes like AA UA DL did.

  5. My personal favorite are the fellow passengers who can’t differentiate between gate number and seat number. Departing gate C-10 at O’Hare is a bad time to have 10C on board….

  6. too funny have seen that also when the lav is filled seeing people try to get the door open anyway..not seeing the red line thru the sign

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