Avianca LifeMiles is a popular Star Alliance frequent flyer program for U.S. members because they sell miles inexpensively on a regular basis, and because you can transfer points into their program from several different credit card currencies. They have generally reasonable redemption pricing and no fuel surcharges, though getting customer service when things go wrong can be challenging at times.
There was a problem many members were experiencing this month where points would be transferred to the LifeMiles program, it would look to the bank program that the miles transfer went through, but account balances didn’t update. The program says this is solved.
Daniel Paredes from LifeMiles shares with me that,
The issue was related to some members who transferred points from other loyalty programs (such as Amex Rewards, Citi Thankyou Points, etc) to LifeMiles and did not show up/were available to use immediately to redeem; despite having confirmation from the partner and LifeMiles itself that the transfer was successful. Once again, this issue is now fixed 100%.
There shouldn’t, then, be concerns making points transfers to LifeMiles now if you were planning to do that.