When American AAdvantage announced details of their 2015 program, and how they would integrate with US Airways Dividend Miles we learned that:
- The programs would combine in the second quarter of 2015
- Members would be able to link their American AAdvantage and US Airways Dividend Miles accounts before that
- But there wouldn’t be an opportunity to transfer points back and forth between the programs before the actual merger of Dividend Miles into AAdvantage
They’ll launch functionality tonight so that you can link your AAdvantage and Dividend Miles account. And you’re going to want to do this, because it’s the way you’ll make super extra darned sure everything gets combined smoothly when the programs merge.
Combining these programs is a monster data nightmare. Though I linked my America West/US Airways accounts, Delta/Northwest accounts, and United/Continental accounts when those airlines merged, I know plenty of people who didn’t and had issues.
Together AAdvantage and Dividend Miles combine to have over 100 million frequent flyer accounts. People have the same names. Addresses often match, but addresses aren’t always kept current or one account may tie to a home address while the other to an office.
There are great algorithms to solve this, and American is certainly on the ball with those. And there will be processes later to track down missing miles.
But the self-serve method is the guarantee.
A little birdie let me know that:
- Matching of accounts should go live tonight — around midnight Eastern time at AA.com and around 3am Eastern for USAirways.com.
- This functionality will be available on the websites but not mobile sites or apps.
- You’ll be presented with the option to match your accounts you log in, and there will be a ‘Match My Account’ link in the My Account section of the website.
- Once you’ve matched your US Airways and American accounts, you’ll see confirmation online, you’ll receive an email confirmation, and a success message should appear under your account at both AA.com and USAirways.com.
We’re getting close to the programs actually merging and this is one more step.
In the meantime, it’s worth recalling that it is AAdvantage account numbers that will be used when the programs do combine.
- Members who have both an AAdvantage account and a Dividend Miles account will keep their AAdvantage account number.
- Members who have a Dividend Miles account but are not currently AAdvantage members will be assigned a new AAdvantage number.
Personally even if I had only a US Airways account, I’d open an AAdvantage number and link my US Airways account to it so I knew my frequent flyer number in advance. I’d hate to have given my old Dividend Miles number to a partner in the time leading up to the merger of programs, have the miles try to credit to the old US Airways number that wasn’t linked to a new account. Legacy US Airways account numbers (from prior to the America West merger), after all, have 7 alphanumeric characters. American account numbers have 7 alphanumeric characters. I could easily see a partner sending over credit to an account number that on the American side belonged to someone else!
So cross this action item off your list and link your accounts..