Effective immediately, Luxury Link LLC aka Luxury Link Travel Group has ceased all operations and entered into a General Assignment for the Benefit of Creditors (ABC), following which all of its assets will be sold. As a result, Luxury Link will not be able to honor the travel you have booked through it. We suggest you contact your credit card issuer for your options regarding any charges to your credit card. You may also want to contact the destination property directly to see what arrangement you can make with it. As Luxury Link is no longer operating, it will be unable to assist you in rearranging your travel plans or obtain a refund.
At this time the Luxury Link website makes no mention of this. In fact, they appear to still be taking reservations even though they have indicated they don’t intend to fulfill them:
I called Luxury Link for clarification but their voice mailbox was full.
Hotels don’t get paid right away when you make a booking through a third party like Luxury Link. Luxury Link has your money, and will pay later. Only they aren’t going to do that in this case. They just have your money.
Your only recourse is to dispute the charge with your credit card company. And how far in advance you made a booking may affect whether this strategy will work or not.
While a given credit card company may accept a disputed charge after this, your legal right to dispute a charge for a service not provided ceases 60 days after bill on which the charge appeared was mailed to you.
So technically someone booking more than 60-90 days out may no longer have the right to dispute the charge for their booking. They could have paid for accommodations, never be provided those accommodations, and still be out the cash.
There are people departing on trips now who expect to have accommodations which have already been paid for. They may be out of luck, or at least may need to pay again. In this case, a hotel may at least be willing to work with a guest — they want to get paid something for the stay, but may understand that the guest really shouldn’t have to pay double for it.
I don’t like paying for goods or services more than two months in advance of fulfillment precisely because I lose the right to dispute the charge in the event of non-fulfillment. That’s true not just for hotels, but for any purchase. It doesn’t mean I won’t do it — just that I need to be aware of the risks when making the decision.
I’d still suggest of course that anyone with a Luxury Link booking contact their credit card company, even if they’re outside the statuatory limits, because they still may accept the dispute.