News and notes from around the interweb:
- Marriott hotel: “You booked through Marriott, not through us, so we’re not responsible for helping you.”
Reserved a night at the Fairfield Inn & Suites Youngstown Austintown (OH) at 10:10 PM tonight. Arrived at 11:15. Was told by front desk that they were full and they cancelled my reservation. Asked for the [Ultimate Reservation Guarantee] and was told “You booked through Marriott, not through us, so we’re not responsible for helping you.”
- United Airlines is Testing a Program to Allow Passengers to Personalize Their Amenity Kits… Is This Just a Cost-Cutting Idea?
- She’s got a point.
@AmericanAir there should be a law that when a flight is this late all booze is comped for the duration of the flight pic.twitter.com/Y421YcODNJ
— Nobody Important (@icepicklist) September 21, 2024
- NSFW.
- CleanPlus.
@united way to keep first class clean. My view from row 1… gross pic.twitter.com/jsrsfMjVEZ
— Super Jabs (@SuperJabs) September 20, 2024
- MaintenancePlus.
Thanks for making me feel safe on my trip, @united… pic.twitter.com/GXcI4lXHdo
— FezzikJr (@FezzikJr) September 20, 2024
- Still waiting on United NEXT
@united – sitting on flight UA 663 from CVG to DEN in first class seat 3D. Splurged for the long flight. The tray is broken and taped down. Can't eat on it and can't work on it. Bought wifi for the entire flight through my account, and it doesn't work. Please help. pic.twitter.com/dLdaSg9v3q
— drewmyers (@drewmyers) September 20, 2024
I had the same issue at the Air Canada Maple Leaf Lounge in LA. But I held firm and asked the employee to look it up.
She did, and said whoops. Please come it.
For what it’s worth, the operator of the Fairfield Inn & Suites Youngstown Austintown appears to be a company called Witness. They seem to have about 30 hotels in their portfolio:
https://www.hospitalityonline.com/witness-management/locations
Lived in Canada half my life. Canadians are captive to Air Canada. There’s no need to offer a superior product (ground or in-air service) because there’s limited to no choice.
So that AC employee at LAX: doesn’t surprise me.
Whenever AC hits a new low, that doesn’t surprise me either.
I’m not saying that AA, UA, DL, etc are awesome. I’m just saying that AC isn’t.
A depressing series of stories. Kirby being Kirby by hosing passengers in new and old ways at the same time while Bonvoyed takes on a new depth. Do these jerks have conventions where they gather and share ideas on how to make customers miserable?
1) Planned red-eye to NY.
2) Wanted to book a few hours @a Marriott Courtyard in Queens so I could grab a shower and change B4 meeting.
3) they said no, some big NY event, so had to book the entire night. So I did.
4)I showed up @ 4:30, no room available. Not only wanted to walk me, tried to put blame on me, refused to try to find me another hotel.
5) I insisted on the Ultimate Res Guarentee, they denied, I documented and took it up with Marriott.
The hotel tried three more times to deny, but by documenting res # names of people, etc., they finally had to pay up.
Ultimate guarantee does not guarantee an easy guarantee.