Last month the Marriott Courtyard was cancelling reservations booked coinciding with the Texas A&M game this September. Now the Fairfield Inn & Suites Downtown New Orleans is cancelling rooms booked during the college football national championships.
They say they’re oversold for January yet are allowing guests to rebook at a different rate. That’s the piece here that’s suspicious.
It’s good that they’ve organized other rooms. As of this writing there are Marriott rooms available the night of the championship game. If the Fairfield overbooked they need to walk guests, covering the night(s) they cannot accommodate those from whom they’ve taken reservations and provide additional required compensation. They should stay within the Marriott chain:
- Westin New Orleans Canal Place: $577
- The Saint Autograph Collection: $891
I don’t think this hotel studied Seinfeld well enough to internalize what reservations are for.
By the way this isn’t uniquely a Marriott issue (so don’t say guests are ‘Bonvoyed’) when the Durham Hilton pulled the same scam Hilton corporate backed them up.
However when a guest makes a mistake on a non-refundable bookable, or even in the case of the St. Regis Aspen has a flight cancelled, they may be stuck with thousands of dollars in extra charges. At a minimum the treatment of bookings ought to be reciprocal.