In the fall Marriott revealed one of the biggest data breaches in history, and certainly the biggest known breach in travel.
In all 383 million records were hacked including 5.25 million unencrypted passport numbers, 8.6 million payment cards (most expired). Marriott has not revealed whether the notes they’ve taken on you were revealed.
Marriott’s CEO said they stored your passports to make life easy for you so you wouldn’t have to keep entering them during the booking process. Which shows he understands about as much about making Marriott reservations as his tech team understands about security.
A week ago Marriott revealed a service to let customers check to see if their data was compromised as part of the breach.
The site required you to enter even more personal information – including your email address, former Starwood Preferred Guest number (do you remember it?), and part of your passport number (what if you’ve renewed since the number Marriott kept on file?). These last two items are optional. Then they make you confirm the email address you provided.
And you wait. And wait. And wait.
After an entire week I had not received a response from Marriott as to whether my account information was compromised. They said the response wouldn’t be instant, but they never said it would take this long.
I have reached out to Marriott multiple times asking whether the process is working as intended, and when consumers should be hearing back. I’ve had to wait, and wait, and wait for that as well — my inquiries have gone unanswered too.