Just to show that bad publicity, degraded customer trust, and massive fines alone can’t put Marriott on the straight and narrow, it turns out that this year details of 5.2 million guests were obtained using employee login credentials from a franchise property.
Compromised information may involve contact details, including postal and email addresses and phone numbers; information relating to customer loyalty accounts, but not passwords; personal details such as employers, gender and birth dates; partnerships and affiliations, such as details of linked airline loyalty programmes; and guest preferences, such as room preferences and languages.
Marriott says customers are being notified today if they were among those whose details were compromised (again). You can request information on whether you were a part of this. These members have had their Marriott Bonvoy accounts locked. So, doubly inconvenienced, because dealing with Marriott IT or customer service is probably worse than getting hacked.