A week ago Hilton extended cancellation flexibility out to June 30th making prepaid reservations fully refundable, as well as extending everyone’s elite status.
Marriott has updated its coronavirus policy, granting flexibility on cancellations through June 30th as well, though with no new information on what to expect from the Bonvoy program.
- For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
- For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.
There’s a bunch of fine print to this. They’re warning that refunds may take 90 days; Design Hotels and Homes & Villas by Marriott are excluded; and this doesn’t apply to group boookings.
(HT: Loyalty Lobby)