Last week Marriott laid out its plan to assure guests a clean environment when they return to travel. Among other measures this includes increased frequency of cleaning high touch surfaces placing disinfecting wipes in all guest rooms.
Marriott emphasized that they have 3300 hotels active with mobile room keys and more being added. This means not having to check in at the front desk with an employee, or having the employee handle your room key. Instead you check in with your phone, and use your phone as a room key.
That’s great, and Marriott is proud of how widespread this feature is (though not yet at half of their hotels). What they didn’t tell you, it turns out, is that they’ve actually pushed back the roll out of this technology at hotels which don’t currently offer it.
Even as they’re using the feature to tell guests it’ll be safe to travel, they’re delaying the implementation so that it will be more than a year before this is fully available to reduce expenses for hotels.
Marriott confirmed this,
We now offer mobile key at 3,300 properties and the number will continue to grow throughout the year. We are committed to full implementation across the portfolio. Given the current economic situation, however, we are giving owners and franchisees added flexibility to deploy through July of next year.
Maybe some of those Bonvoy devaluation dollars could be used to fund keyless? And stop making guests share toiletry dispensers – and indeed stop lobbying to make single use bottles illegal.
[…] Well, it turns out that’s only available at around 1/2 of the Marriott Bonvoy portfolio and Marriott has put off the conversion project for hotels that don’t already offer keyless entry. […]