Last month I needed a hotel not far from Chicago’s Logan Square neighborhood for a date night with my wife. It’s largely devoid of decent properties, but it turns out The Robey in Wicker Park is really quite nice. It was my first stay at a Design Hotel.
This past week I needed a night in Manhattan and I almost always choose my hotel based on location. I had an evening where I needed to be in Chelsea followed by a morning meeting by the Empire State Building. Prices in Manhattan were sky high, so I opted for a reward stay at the New York EDITION. It was my first EDITION property.
In both cases Marriott Bonvoy had me covered. Goodness knows I’ve had my frustrations with the program but they do have nice hotels in the places I’ve needed to be that are more convenient than what competitors are offering.
The New York EDITION is at 5 Madison Avenue, right across from Madison Square Park. The entrance is on East 24th.
I was welcomed into the hotel at the door and offered a bottle of water. To the right is a nice living room space, and then to the left the check-in desk.
There was no line to check in. It was 1:30 p.m. and I was informed that the hotel was fully committed (this was no surprise, and a heavily booked market is part of how I wound up there in the first place). They told me no upgraded rooms were available but after five or so minutes looking they came up with a room to give me.
This was just one night and I was solo, an upgrade didn’t matter in the least, and I’ve read that they do upgrade elites here when possible. One thing they do not offer is Platinum breakfast, the EDITION brand is exempt from providing it. The remaining brand carve-outs for breakfast still stand out as a gap in the program compared to Hilton which managed to get Waldorf=Astoria properties on board with breakfast a year and a half ago.
Told there were no upgrades (and knowing there was no breakfast) I was informed, “your Platinum status gives you 1000 bonus points.” Paying 60,000 points for the night I’ll happily take 1000 back I suppose.
The hotel’s “destination charge” (non-resort fee) was mentioned, and I was given a card to explain the $35 per night fee. It’s actually a reasonable set of inclusions for those with a chance to make use of the features.
Another card explained free wifi for everyone (no special high speed for elites, and no exclusion for online travel agency bookings).
I was given keys to my room and headed off to the elevators. You have to tap your key to activate an elevator request (and then enter the floor you’re headed to). Unfortunately my key didn’t work. I headed back to the desk, they made new keys and escorted me back to the elevator. Those keys didn’t work, either. At least the desk agent now knew it wasn’t user error!
So we headed back to the desk where they made a third set of keys for me, this time they worked and I went up to my room. Once I arrived at 3008 (30th floor) I was struck by the wooden doors that gave the hotel a very residential feel.
On entering the bathroom was to the right. It was decent size for New York, and fortunately there were miniature (EDITION-branded Le Labo) toiletries in the shower and not Marriott wall-mounted dispensers.
Though the room itself was small it was well laid out and appointed with a couch/table area and that created some separation from the area with the bed.
The room had a nice view out over the city. I didn’t have a chance to partake in any of the other services of the hotel though.
The bed was super comfortable. Turndown service while I was out closed the shades and brought a mini bottle of water and placed it by my bedside.
Staff were all friendly, including on my way out of the hotel when I asked them to e-mail me a folio, which never came.