Limited service hotels are a fast growing lodging segment. There’s no room service, for instance. Don’t expect a bellman or valet.
What’s interesting to me is when full service brands move towards a more limited service model. That squeezes out some of the differentiation in the market — some of the reasons why guests choose those hotels.
Nonetheless in high cost markets it makes a certain sense. The brand new Hyatt Regency Seattle opened December 10th. It’s across the street from the Hyatt Olive 8 and near the Grand Hyatt, and is the largest hotel in the Pacific Northwest with over 1200 rooms. And it does not provide daily housekeeping.
Reportedly staff are honest with guests that this is cost-cutting rather than an environmental initiative (like the way Marriott pretends their move to have wall dispensed toiletries replace mini bottles is for the planet rather than costs).
Guests receive a note at check-in at the Seattle Regency explaining the every other day housekeeping standard (which doesn’t include linen changes):
Hyatt Regency Seattle is committed to fair labor laws and sustainability. As a result, our hotel will offer housekeeping as necessary or upon request.
Housekeeping service begins after the 2nd night of your stay and is then provided every other day. Bed linens will be changed as needed or after the 4th night of your stay.
If you would prefer anything different, including daily service, please let us know by dialing 0.
I reached out to Hyatt to learn whether this was consistent with Hyatt Regency brand standards, and whether it would spread. A Hyatt spokesperson shared,
Reflecting the changing preferences of guests and in consideration of Seattle labor legislation, Hyatt Regency Seattle is piloting a program to offer housekeeping service every other day, following guests’ second night. Guests will always have the opportunity to request daily housekeeping service, if preferred. This new, more sustainable approach will also support the hotel’s goal of becoming a LEED Gold Certified hotel. Further, we can confirm the Hyatt Regency brand standards have not changed, and the brand is not changing daily housekeeping standards at this time.
Hyatt Regency Seattle, Credit: Hyatt
Hyatt says this is unique to the Seattle market, because ‘of Seattle labor legislation’ (higher required wages). Oddly the hotel itself says reducing the number of hours for housekeepers reflects their “committ[ment] to fair labor laws.” They are honest, though, that this is driven by costs even as they add but the environment.
One of the things the Marriott workers strike was about was their Make a Green Choice program which leads to erratic housekeeping schedules. With guest stays varying 1, 2, 3, even 5 nights the number of rooms to be cleaned is constantly changing. And cleaning every other day doesn’t mean guests make less of a mess, staff are just allocated less time to clean up.
Do you want your room cleaned every day — or at least is it a base expectation, and if a full service hotel wants to offer to reduce housekeeping there ought to be some points involved as with the Green Choice program (which Marriott has cut by 2/3rds compared to what Starwood offered)?