A Marriott Bonvoy member reports that they had 102 nights and $13,992 spent with Marriott during 2021. Top tier Ambassador status required at least 100 nights and $14,000 in spend. They add that they should have gotten a drink at the bar on their last stay, but didn’t realize they’d need it. And they’d happily send Marriott the $8.
Based on what I’ve seen it’s almost 100% certain that a member spending over $13,990 also spent $8 or more at a property during the year that did not post correctly. And if they want the status they likely earned that’s exactly what they’ll need to do.
Or, perhaps, reach out to a friendly hotel and say that on one of their past stays they accidentally took some towels or a bathrobe and could they revise the original folio accordingly?
Because Marriott shares there’s no leeway – not even $8 – in meeting their Ambassador status requirement,
Recognizing the ongoing impact of the pandemic in 2021, we deposited 50% of the Elite Night Credits (ENCs) into members’ accounts based on their 2020 Elite status tier. In addition, we reduced the spend threshold required to achieve Ambassador Elite status by $6,000 to $14,000. For 2022, members will enjoy the Elite status in accordance with ENCs achieved in 2021 as well as the reduced spend threshold for those qualifying for Ambassador Elite status.
Marriott frames the 2021 requirement to spend $14,000 for Ambassador status as already being an accommodation. That doesn’t seem correct to me: it was the published spend requirement for the year. The question isn’t did the member miss earning Ambassador by $6008, it’s $8 off of the published requirement for the year.
That’s lower than in 2019, to be sure, based on circumstances on the ground. And benefits were more limited, too!
During the pandemic, Marriott performed mass layoffs of the representatives who took care of their best customers. And while Marriott still advertises “Your personal point of contact is always at your service for every stay” Ambassador members no longer get a personal point of contact and can no longer reach out to an individual agent directly as those “addresses will no longer be monitored.”
Some programs treat their thresholds as absolute (a 1 mile or 1 dollar miss is a miss). Other programs treat those who are really really close as having made it. For Marriott Ambassador status it appears to be the former.