In 2010 I took a trip to the Philippines where I spent my first and last night in the country at the then-Intercontinental Manila. Using my Royal Ambassador status with the hotel chain I confirmed an upgrade to the Presidential suite there on both stays.
The room had a piano, a kitchen, and a sauna and the dining room table sat twelve.
It was a little rough around the edges, though, like the whole hotel. There was dust in the corners and marks on the carpet. And I decided to test out a theory. Since I’d be returning in a week I left a few items I didn’t mind losing hidden in the room, but not well hidden. If they moved the curtains at all the jig was up. A week later I was back and collected my stuff, all still there.
A week ago I wrote about hotels putting wall-mounted toiletries in the shower. I’m not a fan. I don’t believe the dispensers are really cleaned by housekeeping.
Worse than that I had just stayed at a property where they didn’t even get refilled. There was no bath gel when I checked in. I didn’t say anything, there wasn’t any bath gel before I checked out.
Well I’m back at that same Marriott Courtyard and wouldn’t you know I was assigned to the same room. So what’s the first thing I did? Check the bath gel. Empty.
When housekeeping doesn’t ever look (let alone clean) behind the curtains, or replace the toiletries, after a minimum of the week I gave them in both instances it’s not a very good or well-run hotel.