Opening the interview, Crandall shared how he got into the airline business (at TWA in 1966). His wife thought that if someone was going to pay him more money, and it was going to mean she could jet off to Rome, that was a good thing. Crandall eventually became President of American in 1980 and CEO from 1985 – 1998.
Here are the 3 things I found most interesting from the interview.
I shared a galley photo of the $16 steak sandwich which is more of a roast beef. And I finally had the chance to try it this week.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
It appears that the EconoLodge Biltmore in Asheville, North Carolina only honors award reservations for active duty military members and only for those active duty military age 80 or above. The hotel cancels points bookings without actually checking if members meet that criteria because, of course, with military retirement rules no one can.
The incident occurred in Singapore, where the 37-year-old flight attendant had placed a mini camera in a bathroom shared by crewmembers. Intending to covertly film his colleague, he entered the bathroom early in the morning and positioned the camera strategically, pointing it toward the toilet area, concealed beneath a towel.
A United Airlines passenger’s complaint is getting a lot of attention after she and her fiancé booked business class seats from London Heathrow to Chicago, only to find that the airline bumped the fiancé to coach in favor of an employee.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines is eliminating their mileage upgrade award chart August 12th. They’re replacing it with ‘instant upgrades’ using cash or miles. You’ll be charged a variable amount for upgrades, and you pay either the asking amount in money or the ‘equivalent’ in miles which will mean a low value per mile (almost certainly something around 1 cent per mile or a little higher or lower). This copies Delta Air Lines, and represents a significant hit to the value of miles for upgrades.
On June 9, blogger JT Genter was kicked off of American Airlines flight AA106 from New York JFK to London Heathrow for moving a flight attendant’s bags out of the premium economy overhead bins and into coach.
The flight attendant whose bag was moved responded in the comments to my story about this.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
