Sep
21
2024
You may be seated in a high-end hotel lounge, ensconced in a refined atmosphere, and it’s interrupted by another guest’s loud FaceTime call. Or picture a five-star dining room where athleisure has become as common as formal attire. Public spaces have been transformed into personal living rooms, including guests in their underwear or worse.
There are hotels where this is fine! But each brand needs to know who its customers are, and what it’s trying to achieve, and then take a firmer stance upholding the standards it settles on.
