IATA, the world airline trade association, has an interactive chart you can click through to see the current COVID-19 travel restrictions that each country has in place. I’ve definitely bookmarked it.
In an environment where every guest matters, with rooms that are empty, the high cost of room service is going to be an expense that fills rooms at the margin. Each property will have to figure out how many extra rooms they fill this way, because they’re looking to lose some business to hotels that still make room service available.
And for really premium hotels, understand that room service is a tremendous indulgence. Those that do it well can really earn outsized guest loyalty by creating an emotional connection. What more power way is there to do that than food?
British Airways charted a course of cost savings by firing all of its flight attendants and then offering to rehire about 70% of them back, in some cases for 60% less money.
Undeterred, British Airways is now saying that if their pilots don’t give them all the concessions they demand, they’ll just go ahead and fire them too and rehire back a portion at lower pay.
A guest at the Holiday Inn Express in Henderson, Kentucky called hotel staff for help getting into their room’s safe. The employee opened the safe, “found what they believed to be illegal drugs,” and then locked it back up for the guests. That’s when things went south.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Forty year old June “Mama June” Shannon has been a fixture of reality TV since 2011 when her daughter “Honey Boo Boo” appeared on TLC’s Toddlers & Tiaras.
Here latest show chronicled bariatric surgery and a 300 pound weight loss, but it went on hiatus with her arrest for felony drug possession. Her trial, scheduled for this past April, was delayed due to coronavirus. She reports she’s been earning money delivering airline lost luggage. Does that seem like a good idea?
United operates three different routes between the U.S. and India and all three have wide open business class award space looking out into 2021 – for months at a time.
I decided to show connecting availability also because it’s worth flagging business class award space for four or more people on Swiss through Zurich and Turkish via Istanbul. There’s even Air Canada business class Delhi – Vancouver for four passengers on Tuesdays.
Even if you were forced to accept a travel vouchers you can contact United for an exchange. You were entitled to a refund if your flight was cancelled, or if the airline changed its schedule more than two hours. And United will honor this policy retroactively, even where they had previously reneged.
Lufthansa’s hypothetical thought experiment about a future world that differed from our own, in which they hadn’t cancelled the flight, might be ripe for a TV script – indeed, the writers are running out of ideas for the rest of 2020 – but carry no legal force.
Hyatt is nearly done turning a former Chicago hospital into a hotel. Well, two hotels actually with a combined 210 rooms. A hundred year old building that once housed the nation’s first blood bank will become a Hyatt Place and Hyatt House next month.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
