An American Airlines flight attendant asked a community of frequent flyers about the value of ‘thank you notes’ written to passengers. Unanimously everyone loved the idea. But the flight attendant reported that several passengers just tossed their notes.
I wonder if this is something that people love in theory but don’t actually appreciate in practice?
Annual category changes are pushing up prices at 117 Hyatt hotels, and 100 go down. Out of these 217 properties changing category 65 are SLH hotels.
Meanwhile Hyatt is adding 48 new SLH hotels to their portfolio, introducing variable pricing for cash and price awards, and implementing new peak and off peak award pricing. All of this goes into effect March 22.
American Airlines is the only remaining U.S. airline the claims to offer international first class. The top cabin on both United and Delta is business class. However there’s good reason to think American Airlines may eliminate the product, too. And there are clues in the new business class seat focus groups that support this conclusion.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Add this to the list of changes Marriott has made to the brand new program since launch, that is negative for affected members and that members weren’t notified about.
Now when Marriott Bonvoy Silvers and Golds call, it seems, they are no longer elite.
Here are 7 things Chinese airlines are doing on the aircraft to reduce the spread of coronavirus. It comes down to don’t eat, don’t drink, don’t speak, don’t use the lavatory and use a mask – but there’s more.
Airport food locations aren’t actually run by the restaurant names you know. Restaurants will license the concept, and collaborate on menus, with concessions companies like HMS Host, Delaware North, and OTG.
HMS Host had an exclusive deal to offer Starbucks in U.S. airports since 1991. We learned last week that this exclusive deal is over, though existing Starbucks locations should remain in airports through the duration of the HMS Host-airport contract at least.
Here’s what’s next for Starbucks in airports. Hint: it may involve iPads.
This morning I wrote that Air Italy faced an uncertain future – and possible liquidation – after losing 200 million euros in 2019, up from 164 million the year before. The carrier needed more cash, and Qatar Airways which owns 49% of the airline was blocked from taking an additional stsake in the airline by foreign ownership restrictions.
And in fact a decision has been made today to shut down the airline.
Qatar Airways may be looking to buy stakes in 3 more airlines but they appear at risk of losing their investment in Air Italy, as the number two Italian airline is on the brink of bankruptcy. A special shareholders meeting is being held today.
American Airlines Concierge Key and Executive Platinum customers entering the Dallas Fort-Worth Flagship lounge have an option to buy access to the more exclusive Flagship First Dining room when traveling long haul international or on eligible transcon flights for $150 per person. This is a test scheduled to last three months.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
