The system has rolled out to domestic airports. It’s touted as helping passengers not have to stay and wait in line, though gate agents need to trigger emails to passengers. It should mean fewer staff necessary at customer service.
There does seem to be a huge flaw in this system.
At an employee Crew News question and answer session earlier this month, American Airlines CEO Doug Parker was asked why the airline focuses on exact on time departures, rather than arrivals.
Parker explained that Delta is great at departing exactly on time and that’s what makes them arrive on time.
Marissa Mullen took a JetBlue redeye flight and seized the moment. JetBlue snack boxes represented the perfect opportunity to create the perfect cheese plate — something that, sadly, no US airline has sought to do on their own.
Just start with the “SavorUp” box of hummus,crackers, biscotti , pita chips, bean dip, and pitted olives and add the “PartyUp” box’s popcorn, Fig Newtons, and salami.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Marriott launched its new loyalty program August 18, 2018 aligning the benefits of Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards. All accounts were moved over from the Starwood platform to Marriott.
However they kept all 3 program names, even though there were no longer differences between the programs. This has to do with contractual obligations. For members all that was left to wait for was the new program name.
A Hawaiian family traveling on Sunday night with their one and a half year old baby was stopped at the security checkpoint at Honolulu airport when a TSA screener refused to allow them to pass with their baby food.
Passengers are permitted to bring any amount of baby food, breast milk or formula necessary for the flight through checkpoints in spite of standard rules limiting the amount of checkpoints that can go through security. However it seems the TSA takes it upon itself to decide what is and is not appropriate for babies to eat.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Two American Airlines Boeing 737 MAX aircraft are awaiting FAA approval prior to going into service.
This means the government is doing more to improve passenger experience when it’s shut down than when it regulates.
When you don’t follow a flight attendant’s instructions we’ve all learned what can happen. They call the police to go all David Dao on you. But like the American Airlines flight attendant last year who grabbed a stroller and nearly hit a baby sometimes instead of outsourcing they take care of business themselves.
That seems to be what an American Airlines passenger is alleging.
This year Delta raised SkyClub membership prices and eliminated single visit passes. They also started requiring passengers to be flying Delta or a partner airline to access the lounge even if they’re so-called ‘members’.
Since Delta announced the change to access rules we saw similar moves by American and by United mere days later. Of course we did.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
