Hyatt Changes How Suite Upgrades Expire, Here’s How to Really Fix World of Hyatt

hotel office
Jun 01 2018

Hyatt is extending the validity of the suite upgrade awards members already have through February 28 of the year following when they’re earned . The same applies for the four club lounge access awards given to Explorists each year.

Over the last six months Hyatt has been fixing some of the pain points in their new program. At the end of 2018 they announced free night awards for achieving status would last 180 days instead of 120, and award nights would count towards status.

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Passengers Leap Out of 737 Through Emergency Exits When Man Says He Has a Bomb

couple from Airplane!
May 31 2018

A passenger joked about a bomb and everyone started leaping out of the plane through the emergency exits on Monday. And 10 passengers were injured, some hurt “after falling through the plane’s engine.”

Here’s video of the spontaneous evacuation with passengers jumping off the aircraft. Flight crew did not instruct passengers to leave the aircraft.

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United Wants to Return to New York JFK — And Doesn’t Know How to Do It

united
May 31 2018

United pulled out of New York JFK entirely in fall 2015. A year ago the airline’s President Scott Kirby said that was a mistake. Now he wants to return to New York JFK and doesn’t know how to do it.

When the airline left JFK it was because bean counters looked only at revenue and expense for the those particular JFK flights and missed the bigger revenue picture — lucrative corporate contracts which made other routes profitable, and which they lost without the JFK service.

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New Class Action Lawsuit Over AA.com Airfare Pricing

american airlines cabin
May 31 2018

The plaintiff would like you to think of this case as picking a pack of gum up from the store shelf, getting to the register, and being asked for more money than the posted sign.

I think of this more as showing the clerk at the register the list of what you want to buy, including an auto-generated price estimate, and the clerk goes in the back and checks and says they’re all out of the limited inventory of discounted product but they’re still willing to sell it to you at regular price.

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Etihad Set to Devalue Miles at the End of June

etihad promo
May 31 2018

Over the past three years Etihad has devalued its program several times. That’s to be expected because it was so much better than others in the region. Qatar Airways caught me by surprise over the last month first announcing booking fees for awards – just a straight-up tax on redemptions – and then increasing the price of most awards about 60% overnight without notice. The earn and burn program went from middling to terrible overnight.

And now Etihad is making changes again. They’re only describing the changes in broad strokes, even though they’re going to be implemented in a month.

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