The CEO of the world’s largest airline appears to believe that the way you earn more money from customers is to provide the worst possible product which is less attractive than what’s offered by competitors.
Only it’s the exact opposite of what he was telling investors less than two months ago. Here’s the slide outlining American’s path to profitability growth — that they seem to quickly be turning 180 degrees from.
Passengers waiting at baggage claim at Toronto Pearson airport Friday afternoon discovered a baby raccoon peaking out from the ceiling tiles above the luggage carousels.
BoardingArea blogger and teenager The Unaccompanied Flyer interviewed American Airlines CEO Doug Parker and asked about the airline’s plans to squeeze more seats into Boeing 737s — meaning less legroom. They’re going from a 31 inch standard in regular coach down to 30 in most seats and even just 29 inches in some rows.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Delta puts a specific award on sale usually each month and this month it’s economy roundtrip awards to the Caribbean.
I’ve covered many stories recently of passengers being treated badly by major US airlines.
Still, it’s important to note that not every customer complaint about an airline is valid. Sometimes there are genuine misunderstandings (where they could be opportunities to better explain things to consumers in the future) or pieces of stories that get misreported by media.
After United called the cops on a passenger and he was dragged off the plane and bloodied, an American flight attendant nearly hit a baby with its stroller, and a Delta flight attendant threatened to have the government take young children away from their parents, any show of kindness by an airline is news. Even if it happened two years ago.
In the aftermath of the death of a rabbit expected to become the world’s largest in the hands of United Airlines (bred by a former Playboy Bunny), United told employees to tell customers who asked that the rabbit’s breeder didn’t want an examination to determine the cause of death.
United’s story is being… disputed.
Airline employees have been given too much power in our hyper-security environment. Post-9/11 any customer service disagreement can be viewed through the lens of a potential ‘distraction’ which might precipitate a terrorist attack. Employees call in law enforcement if you don’t respect their authority.
The man who pied Qantas CEO Alan Joyce in the face at a breakfast Monday morning was engaged in a grand collective act on behalf of passengers everywhere. Even if what he did was wrong (very wrong).
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
