Aug
16
2015
I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Using ‘the Force’ for Credit Card Rewards and Markets Betting on a Starwood Merger
Woman Dragged Shrieking Off United Express Plane… and All She’d Have Needed Was a Fake Doctor’s Note
Aug
16
2015
This video is mocking, but I think it’s really sad…a woman allegedly “wouldn’t put her growling dog in its carrier, got belligerent with the flight attendant” and so the United Express plane returned to the gate. Cops removed her from the flight, and she put up a flight. You can hear shrieks. The man traveling with her takes some time to decide whether to follow her off the plane.
Perhaps all she needed was a fake letter from a doctor claiming her dog was an emotional support animal.
When a Pilot’s ‘Game’ Gets in the Way of Important Passenger Needs
Aug
15
2015
Last night I flew Washington National to Dallas and when it was time for one of the crew up front to use the lavatory, normal procedure was followed to block the aisle. Only our pilot didn’t take care of business. He spent 20 minutes flirting in the galley.
It wasn’t all that long after meal service. Small children sitting in the cabin needed to go to the bathroom. So did the woman across the aisle from me. You could see them squirming in their seats.
Hotel Free Night Certificate and See the Most Dramatic Flight Attendant. Ever.
Aug
15
2015
I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Here’s What American’s New Meals are Really Like Inflight
Aug
15
2015
Last night was my first opportunity to try one of the new domestic first class dinner entrees that American rolled out August 1 (although I remain happy with the entree salads that rolled out May 1, up until yesterday I’ve only been on breakfast or lunch flights in August).
Here’s what the steak and lobster mac and cheese looked like in the test kitchen…
Meal Service Secrets of American Airlines Flight Attendants
Aug
15
2015
American’s “Onboard Menu Guide” for domestic first class service was posted online yesterday and there were some interesting tidbits that seemed worth sharing.
United is Going to Start Restricting Club Access to Passengers Flying Same Day
Aug
14
2015
United is going to require a same-day boarding pass in addition to membership to access the club.
What’s Wrong With Customer Service: Airlines Make Two Promises, But Only Honor One
Aug
14
2015
I got an email early this morning from a movie investor who lives in New York and works mostly in Los Angeles and is a Delta SkyMiles Diamond member flying predominantly their premium transcon flights between the two cities.
My correspondent frequently buys first class, especially on redeye flights back to the East Coast in order to sleep. The premium lie flat seat is a must, and commands a price premium they’re positioned to pay.
What prompted the email was boarding the plane to find this seat:
Amazing Video of an Eagle Taking Down a Drone, Plus Airport Prayer Rooms and TSA’s New Headquarters
Aug
14
2015
Two amazing videos. Watch these. And check out the new TSA headquarters. I momentarily confused it with the new prayer room in the Orlando airport…
Hyatt Solves Issue of Hotels Playing Games With Reward Space and Confirmed Upgrades
Aug
14
2015
Back in June I wrote about two significant challenges with the Hyatt Gold Passport program: Hotels not offering award nights even when standard rooms are available and hotels not offering confirmed suite upgrades on cash and points award stays, even though these aren’t supposed to be capacity controlled.
I spoke with Jeff Zidell, Hyatt’s Senior Vice President for the Gold Passport program, about these issues. And he took action.
