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First Look: Champagne At The Door, Food To Order, And Chef Station—Inside American’s Stunning New Philly Lounges Opening Thursday

by Gary Leff on May 20, 2025

May 20 2025

American Airlines will open its new business class Flagship lounge in Philadelphia on Thursday along with the new Admirals Club next door.

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13 Comments

Southwest Bans Using Power Banks While They’re In Bags—But Doesn’t Offer Power At Most Seats

by Gary Leff on May 20, 2025

May 20 2025

Southwest Airlines will become the first U.S. carrier to restrict the use of power banks inflight for portable charging. Southwest also significantly lags American, Delta and United in offering passengers power at their seat.

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15 Comments

American Airlines Crew Rooms: Bed Bugs On Staff, Broken Recliners, And No Working Bathrooms

by Gary Leff on May 20, 2025

May 20 2025

When CEO Robert Isom took over the airline, his admonition to employees at his first gathering was to never spend a dollar they don’t have to. That appears to cover the employee restroom facilities at their largest hub airport.

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7 Comments

DoorDash Driver Crosses O’Hare Runways After Going the Wrong Way—How Did This Even Happen? [Roundup]

by Gary Leff on May 20, 2025

May 20 2025

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.

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10 Comments

This Holiday Inn Express Charges You $6.95 Just In Case The Elevator Breaks—That’s Their ‘Service Fee’

by Gary Leff on May 19, 2025

May 19 2025

If you want to know what the service charge is for, you’re going to have to ask them. Here’s how they described it.

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18 Comments

Etihad Hadn’t Even Called Charlotte—Then Trump Visited The UAE And They Announced a Flight

by Gary Leff on May 19, 2025

May 19 2025

Etihad’s decision to launch Charlotte flights is attributable to President Trump’s Mideast trip. They weren’t even talking to the airport beforehand.

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22 Comments

Marriott Violates Federal Law—By Hiding Charges On Free Night Bookings

by Gary Leff on May 19, 2025

May 19 2025

I wrote two years ago about the way that Marriott illegally hides resort and destination fees from guests who are booking rooms using points. It’s gotten worse.

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30 Comments

‘Survive Until We Get There’: American Airlines Response After Passenger Gets Metal Pipe for a Seat [Roundup]

by Gary Leff on May 19, 2025

May 19 2025

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.

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7 Comments

Cam Newton Tries To Skip TSA Line—Gets Stopped Cold

by Gary Leff on May 19, 2025

May 19 2025

Former NFL quarterback Cam Newton is reportedly a jerk at airport security. The Heisman Trophy winner who led the Carolina Panthers to a Super Bowl 50 appearance, who has the most career rushing touchdowns by a quarterback, apparently tried to skip the queue but TSA wasn’t having it.

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19 Comments

Video Captures Southwest Passenger Punching Stranger After Aisle Chaos—Has To Be Restrained [Roundup]

by Gary Leff on May 18, 2025

May 18 2025

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.

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11 Comments

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About Gary Leff

Gary LeffGary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.

Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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