Vice Chair and Chief Strategy Officer Steve Johnson said “If United is gaining share in Chicago they’re gaining it from someone other than us” and noted that they’ve been profitable in Chicago in the past, have been there for 99 years, and have a loyalty customer base – though concedes “we understand we’ll probably always be second place in Chicago.”
Bilt is out with news that they’ve added Southwest Airlines as a transfer partner. Outside of hotel programs, previously only Chase Ultimate Rewards points transferred to Southwest.
You used to catch Alexandria Ocasio-Cortez predominantly flying American Airlines. She’s a Member of Congress and they operate a majority of the flights at DC’s close-in National airport. Often she’s seen in first class. These days, though, she flies private. And she’s taking a lot of heat for it.
Keeping people out of line until it’s their turn to board, and keeping passengers from slowing down the boarding process, benefits everyone.
American Airlines promises free wifi starting in 2026 which is outstanding and long overdue. ConciergeKey members actually get free wifi starting May 1.
Former American Chairman and CEO Doug Parker explains what took so long.
On Monday morning Delta Air Lines was handing out $3,000 to passengers to take a later flight from Chicago to Seattle. It was the 7:50 a.m. departure the morning after Easter. And one passenger shares what happened after they had already boarded.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The new Virgin Atlantic Clubhouse at LAX, which opened on March 28, 2025, is now accessible via Priority Pass – for an upcharge.
American Airlines has announced a fix for one of the biggest pet peeves among their first and business class passengers. They’re moving away from flight attendants collecting headsets from passengers, up to an hour prior to landing. No more interrupting sleep, no more ending inflight entertainment early.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
