Saturday night’s EVA Air flight BR68 from London Heathrow to Bangkok diverted to Vienna after a woman self-upgraded from economy to premium economy and ‘refused to pay for the upgrade’ while her booze-influenced partner wouldn’t stop smoking and became abusive to crew. He was tackled and taped to his seat.
The flight diverted, and they were taken off. The woman threw £5,000 (US$6,000) at the man. It blew off in the wind.
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Delta wants us to believe that they are just trying to solve a problem – that there are too many elites for the benefits available like upgrades and club access. They have no choice! Victims of their own success!
The truth is that planned Delta changes weren’t about scarcity of benefits or too many Diamonds. It was all about squeezing customers for more American Express spend because Delta is trying to move from $7 billion in revenue from American Express to $10 billion. But they went too far.
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American Express is bringing back Member Week for October 9 through 13. There’s one offer that really stands out to me – all Amex personal, business and corporate cardmembers can register to receive a $25 statement credit on $75 spend at over 200 participating Resy restaurants by December 8, 2023, and this can be earned twice (for a total of $50 back).
Recently out of rehab, he reportedly threw back too many drinks during a delay of his flight from New York JFK to Orlando. He started interrogating other passengers about what was happening, grabbed the gate’s microphone and shouted, asking when the plane would take off – and then he demanded to know if other flyers in the gate area could pilot the plane?
A chain’s most valuable customers are its elite members, who deliver an outsized portion of room nights to hotels. To entice them, they’re promised benefits like upgrades and free breakfast.
Knowing that hotels are going to try to cheat, Hyatt spells out in its terms and conditions what the breakfast benefit is for Globalist members when no club lounge breakfast is offered.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A week and a half ago, a Delta Air Lines flight from Atlanta to Barcelona had to turn around after a passenger let loose diarrhea all the way through the aircraft.
Margaret Cho shares that something like this actually happened to her on a plane, and it was so bad that passengers thought there was something wrong with the aircraft such as a fuel leak.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
