What Delta forgot about its customers, but has since been reminded: if a frog is placed in boiling water, it will jump out immediately. However, if the frog is placed in tepid water that is then brought to a boil slowly, it will not perceive the danger and will be cooked to death. You’re the frog.
The Miami airport Skytrain, which operates inside of the American Airlines D concourse, is offline – and it may not be back for months. Three piers showed deterioration in the concrete, according to engineers. Two golf carts are available to transport passengers in a terminal that sees 80,000 per day. The walk from one end to the other is a mile.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Virgin Atlantic is offering 25% off awards booked by October 3 for travel October 1 through December 31, 2023.
Chase, Capital One, Citibank, American Express and Bilt points all transfer to Virgin so it’s easy to access these points if you don’t already have them.
Bastian has previously said that the changes to elite status and lounge access are not the end of what members can expect (“over the next several years we’ll announce additional changes to qualification and to how a mile is awarded”). And, of course, even after those changes were announced they quietly devalued SkyMiles further by raising the price of Mexico-originating awards (one of the bets values that had remained in the program for use of miles). Mileage devaluations continue even as they talk about “modifications” to status and lounge access changes they’ve recently announced.
A woman boarded a Southwest Airlines flight to New Orleans without a ticket trying to see a Beyonce’ on tour.
The flight’s manifest has one fewer passenger on it than there were on the plane. According to one report the flight was sold out and there were more people on the plane than seats.
What on earth is a “Hospitality Charge,” as seen at Bruegger’s Bagels in the Minneapolis airport? There’s signage explaining that a 4.5% surcharge is added on top of menu prices to cover ‘hospitality’ but also explains that this is not a tip and does not go to workers.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines informed employees on Tuesday about the death of a 25 year veteran Los Angeles-based flight attendant who had been working a trip and laying over in Philadelphia.
A co-pilot snorted coke off of a woman’s breasts the night before a Johannesburg – London flight last month and put details of a substance-fueled orgy in writing in a series of texts to a flight attendant before trying to work the trip home. She reported it and the flight was cancelled. He was drug tested on arrival back in London and fired.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
