Flyertalk welcomes a new blog, My Point by Joe Turner. Looks like posting has been going on for a couple weeks, though I just noticed it. Readers of this blog will probably enjoy that one. It’s also worth a mention that David Rowell has a new blog as well.
Chris Elliott has a piece in US News on hotels assigning their worst rooms to customers booking through discount channels. This absolutely happens at some properties, though I’ve never experienced it personally through scores of successful bids. The best advice is that discount sites aren’t the right venue when room selection really matters. If you can afford a nice hotel with an ocean view on your vacation, Priceline may not be the right answer given the risk of being assigned a garden view. You might want to pay to actually reserve the ocean view room. On the other hand, if money is an issue then a “Priceline room” at a four star property may be better than a regularly-reserved room at the two star property you’d have otherwise booked. Meanwhile, if you do go the…
Gratis Networks has a new free electronics offer (yes, another one!). This time it’s Free Playstation Portables. I’ve gotten the free iPod, the photo iPod, the desktop computer, the game system, the flatscreen TV, and the handbag. The Mac Mini has been shipped. Alas, I still have to wait for my free iPod shuffle — hasn’t shipped yet, and I want it. I’m not the most patient person in the world… It’s worth noting that these free offers probably mean a bunch of spam. If so, it all goes to my junkmail folder, but I assume that Gratis markets their customer lists. Their privacy standards have been roundly criticized. It seems a small price to pay for the great payoff in free electronics. I’d rather “sell” my information that way than give it away for…
I flew a couple transcon flights on Alaska Airlines. The first, a breakfast flight, was very disappointing. The first class flight attendant spent the majority of the flight in the galley reading. She had a sour demeanor, and made requests unpleasant. Breakfast was sparse. The return flight was a different story entirely, a much more pleasant crew and a filling lunch. Still, the pitch is tight on Alaska’s first class product and the seats are old and visibly worn. Security lines were long at both Reagan National and Seattle. Not surprising, it was a holiday weekend. The first class/elite lines in Seattle make a huge difference. It’s a shame that National doesn’t offer this (and neither, unfortunately, does Dulles). Seattle is the original home of shoe removal. It’s commonplace nowadays, but it seemed to start…
Keith Alexander, whose Washington Post columns I generally quite like, this week reviews the recent history of customer activism and their successes in changing the policies of travel providers. Last week, numerous complaints prompted Hertz to back off a plan to introduce a $2.50 reservation fee on all of its vehicle rentals in the United States. …Hertz acted on the reservation fee after several large clients organized an e-mail campaign and other regular customers posted a “boycott Hertz” message on FlyerTalk.com, a popular Internet message board made up of some of the nation’s most frequent — and influential — travelers. …In 2002, Delta’s frequent fliers were outraged when the airline reduced mileage awards on steeply discounted tickets. They created a Web site called SaveSkyMiles.com and raised money to send a truck-mounted billboard protesting the change…
Chris Elliott writes in the New York Times that miles are taking longer than ever to post to frequent flyer accounts. That hasn’t been my experience, at least as a general rule. Airlines are getting better at tracking miles for flights. If a frequent flyer number is entered into a reservation in advance, it’s pretty much a certainty that the miles will post. Problems come in when airport agents load the numbers incorrectly, and at times when trying to credit miles to a partner airline’s program. Delta, flagged by the article as second-worst for posting miles, actually credits member accounts before their flights even lands. Delta’s technology in this area is unmatched. The real problem comes in with mileage earning partners. As the article observes, rental car companies are notorious for lags and gaps in…
USAirways says it needs $250 million to emerge from Chapter 11 bankruptcy, which strikes me as too low. Air Wisconsin has proposed investing $125 million. Air Wisconsin operates primarily as a regional feeder for United. USAirways has been extremely successful reducing its labor costs, but it remains unclear how their business model can return them to profitability. Still, any indication of interest in providing exit financing is a strong positive sign for the airline. Meanwhile, Independence Air says that it has successfully renegotiated its aircraft leases. After almost four months of negotiations, Flyi said it will be allowed to terminate leases on 24 of its regional jets — about one-third of its fleet. Those concessions will help cut its aircraft lease payments by $94.5 million over the next two years. Creditors are also allowing the…
Arguments over the Wright and Shelby Amendments restricting flights out of Dallas-Love Field are reaching absurd proportions. For years Southwest, which is based at Love Field, has maintained official neutrality to the federal rules which limit flying out of the airport to contiguous states. It took years of litigation for Southwest to even be able to use the airport, which had otherwise been abandoned for the Dallas-Fort Worth facility. I’ve assumed that Southwest’s newfound desire to overturn these restrictions is mostly a matter of posturing. I don’t think Southwest really wants substantial new flying out of Dallas. There’s not much room for expansion out of Love Field. They’re pretty close to maxed out in their existing terminal space. New flights to further away destinations could certainly displace existing flights, and those might well be more…
Gary Steiger has returned from vacation and updated his comprehensive and indispensable Free Frequent Flyer Miles website. It contains links to a plethora of credit card, telephone, internet service, mortgage, and other bonus offers. I often use it as a reference myself — Gary Steiger catalogues the offers, so I don’t need to save them all when I want to refer someone to the best possible bonus.
Test drive a Buick through February 22 and get $100 towards a two-night Marriott stay.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
