They Said First Class Was Dead—Yet 8,000 Seats Still Offer Caviar, Showers, Or Private Cabins Every Day

May 05 2025

First class cabins are shrinking around the world, even as airlines add more premium seats to planes. Business class has gotten better. But the traditional narrative about the end of the first class is wrong, and not just for airlines like Air France that remain committed to the product. In fact, Air France is among the smaller players with first class, dwarfed not just by Emirates but even by Lufthansa and BA.

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Etihad Adds First Class To A321s—But ‘World First’ Claim Is Just Wrong

May 04 2025

Etihad’s new Airbus A321LRs will feature a first class suite in addition to lie flat business class product. That’s a surprising choice considering that the market for first class is usually on the longest flights, rather than medium-distance routes likely to be service with these aircraft, and because even most of the airline’s long haul widebodies do not offer first class. I absolutely love the idea of better products and to see Etihad’s return to the super-premium space after years of cutbacks. The airline is also going to offer concierge service, car service to and from the airport, and escorts at the airport through check-in to lounge and to the gate (and car service for flights departing from a remote stand) and from arrival door to car service at the destination. They’re also going to…

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American Airlines Gives Away Your Seat If They Think You’ll Be Late—Then Denies Compensation When You’re Not

May 04 2025

An American Airlines passenger showed up at the airport on time. Their flight took off on time and landed on time. They made it to their connecting gate – but the airline told them that because of a “delay” they wouldn’t be allowed to board. Their seat was given to someone else. And they were forced to add 7 hours onto their trip, flying to Dallas via Moline, Illinois.

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