The meat of Lorenzo’s argument is this: airlines are forced to comply with more stringent rules than exist for other industries.
A reader shares his experience checking in at the Chicago Marriott Schaumburg. He presented his ID and credit card. The associated thanked him for being a Bonvoy Platinum member. And then “summoned security over” and told him he was being walked.
Vasu Raja has been giving interviews after being let go as American Airlines Chief Commercial Officer. American’s financial results have been poor, and at some level either he needed to go, or the CEO did. It’s not surprising which decision got made.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Two women flying Delta from Los Angeles to San Francisco had a meltdown on Monday after missing their plane. They arrived at the LAX gate, only to find a gate agent closing the door.
One yells, “He just slammed the door on my sister’s arm. This is racism!” And her sister joins in, “this is racism!”
This is a pretty good offer for Southwest and for customers. They’ll give you a free companion to travel with you for about two months if you book just two one way flights right away (and use them for travel in the next couple of months). Registration required.
Friday night’s Delta flight 112 Boston to Rome appears to have turned back over the Atlantic two hours after departure, diverting to New York, when a passenger reportedly had “severe bouts of diarrhea all over” their seat.
Usually complex large supplier relationships are handled diplomatically. Not so with Vasu Raja.
A well-known luxury travel influencer is mad at me for writing that Qatar Airways was first to outfit business class cabins with suites with doors. She had written that JetBlue was first, and one of her readers cited me in response.
This is an interesting question because it underscores the way that foundational definitions – that sometimes go unstated – are often the source of disagreement.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
