My take is that he maybe should run away from this relationship? I don’t claim to have very much data to work off of, but there do seem to be warning signs.
Typically when airlines make changes to their frequent flyer programs, they try to balance the bad news with something positive for customers. That may be new benefits, throwing customers a bone. Or it may be some rhetoric about how customers are actually going to be better off with the changes. Executives will say that they ‘listened to customers’ and are making ‘changes you’re going to like.’
There’s really none of that with Delta. Delta is demanding more from customers, and not pretending to offer anything new or more in return.
Here’s the lowdown on the best barbecue in Austin. I’ve lived in Austin for about a decade and get asked all the time by people visiting the city – and there are a lot more visitors than there used to be! – what barbecue they should seek out while they’re here?
You shouldn’t wish discomfort on anyone, and should be happy that anyone you ostensibly care about can escape coach. Leave an expectation for ‘solidarity’ (shared misery) to the French.
At the end of the day, be happy for anyone who upgrades when it isn’t taking an upgrade away from you.
The tower was willing to let planes depart, but more than one captain wasn’t comfortable doing so in the face of missed approaches and windshear warnings.
American Airlines will no longer allow anyone with a beard or goatee to occupy a jumpseat in the cockpit on a mainline aircraft, citing risk that in the event oxygen masks are needed that facial hair will interfere with full flow of oxygen.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Star Alliance member Air China plans to operate a flight within the United States, from New York to Los Angeles.
The trick is that they will only be able to carry their own connecting passengers on the New York JFK to Los Angeles flight.
Amex Platinum customers who don’t focus their travel on Delta actually seem to come out ahead, even as their unlimited benefit (which they weren’t making full use of) gets scaled back.
For Delta loyalists with an Amex Platinum, well, that’s another story entirely.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
