Passengers Miss Upgrades When American Airlines Doesn’t Bother Fixing Broken Seats

Aug 16 2023

How about being first on the upgrade list, there’s a seat available, and the gate agent doesn’t bother processing upgrades? Or someone no shows and the agent doesn’t bother coming on board to upgrade someone into the seat.

Or, there’s what happened to this American Airlines passenger: they were first on the list, a first class seat was available, but it was broken? It’s always the American Airlines Airbus A320s.

Continue Reading »

OTG Is Dropping iPads, Passengers In Airports To Order Food Using Their Phones

Aug 14 2023

In airports food preparation and food delivery all needs to be done quickly, because people are under a time crunch, at the mercy of airline schedules – often with short connections that airlines engineer in order to maximize the time their planes are in the air and to minimize total travel time on connecting itineraries which drives up ticket sales relative to competitor schedules. Self-service is a part of that, but so driving down costs and pushing sales is as well.

Continue Reading »