American Airlines Says Reliability Is Improving Since Flight Attendants Now Show Up, Do Their Jobs

by Gary Leff

Sep 04 2023

Senior Vice President and Chief Customer Officer Brady Byrnes told cabin crew that during the second quarter FA4 and FA0 delays were “down 25%” compared to the airline’s goals, and that this was responsible for “point five” of the carrier’s overall improvement in D0, exact on-time departures.

Byrnes noted that not only are flight attendants showing up and doing their jobs (reduced FA0 and FA4 delays), but that the tools and procedural changes they’ve made are helping too.

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Spending The Day At DFW Airport: 4 Lounges, Sit Down Dining, A Spa, And Free Video Games

by Gary Leff

Sep 04 2023

Last week one of my cousins from Australia was passing through Dallas. He’d been in the Northeast for a few days and didn’t have time to make a visit in Austin, since he needed to make it home for my aunt’s 70th birthday right after being in a wedding. But he booked a long layover, because he was traveling on separate tickets and very badly didn’t want a delay of his first flight to cause him to miss his business class award home. He’d be at DFW airport for about 8 hours, so I agreed to meet him there. I offered that we could leave the airport, but he actually wanted to see all the things. So we decided to make a day of DFW. I caught a 1 p.m. American Airlines flight to DFW.…

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Delta Air Lines U-Turn Emergency: “We Had Diarrhea All The Way Through The Airplane”

by Gary Leff

Sep 04 2023

Delta Air Lines flight 194 form Atlanta to Barcelona turned around Friday night after a passenger let loose diarrhea throughout the aircraft. The Airbus A350 was two hours into its flight to Spain when a pilot told air traffic control about a “biohazard issue” that necessitated an immediate u-turn.

The flight was over Virginia when the airline told the pilots to turn back. Passengers returned to Atlanta and waited while Delta cleaned the aircraft and found a new crew.

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There’s Nothing Irresponsible About Missing A Flight

by Gary Leff

Sep 03 2023

If you’ve never missed a flight you’re spending too much time in airports, although admittedly there are flights where arriving late has real consequences – either because of the importance of a meeting on arrival, or because of limited connecting options. Contra this fast-spreading claim on social media, there’s nothing inherently irresponsible about missing a flight.

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American Airlines Had A Terrible Customer Service Day Across Its Operation On Saturday

by Gary Leff

Sep 03 2023

It begins with Saturday’s 4 p.m. American Airlines flight 2333 from Phoenix to Newark which was delayed overnight, with a new 6 a.m. Sunday departure time, after confusion over seat assignments on board led to a group of passengers being removed from the aircraft. Ultimately everyone was deplaned as part of the passenger removal – a common technique post the United Airlines David Dao beating – as a way of avoiding confrontation with a single passenger.

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