A chain’s most valuable customers are its elite members, who deliver an outsized portion of room nights to hotels. To entice them, they’re promised benefits like upgrades and free breakfast.
Knowing that hotels are going to try to cheat, Hyatt spells out in its terms and conditions what the breakfast benefit is for Globalist members when no club lounge breakfast is offered.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A week and a half ago, a Delta Air Lines flight from Atlanta to Barcelona had to turn around after a passenger let loose diarrhea all the way through the aircraft.
Margaret Cho shares that something like this actually happened to her on a plane, and it was so bad that passengers thought there was something wrong with the aircraft such as a fuel leak.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
There was a 352% increase in negative online commentary about Delta following their announced changes, and that’s compared to the week of the Delta diarrhea plane.
Airline expenses break down across planes, labor, and jet fuel. The amount of fuel it takes to fly a plane varies based on how much weight the plane needs to carry. So if passengers would lose weight, airlines would save money. If everyone dropped 10 pounds on Ozempic, United Airlines would save $80 million per year.
Two grandparents traveling with their 11 month old grandson were met by police on arrival in Detroit on Sunday after a flight attendant reported them for human trafficking.
They had flown in from Punta Cana, where the grandmother had spoken at a conference. Dee Dee Ohara Blizard is Black, and her husband is Japanese. And the child’s skin color looks different than theirs. That appears to have raised alarms with Delta cabin crew.
Every piece on the new DC lounge highlights the fireplace feature of the lounge. It helps make the space. However American Airlines has shut off the fireplace in the lounge, staff say, ‘for the environment’.
All of the great strategies for keeping people from sitting next to you on Southwest, so you can have an empty middle, don’t work when a flight attendant calls out passengers for trying. One passenger films herself trying to avoid passengers who might sit in her row. And you can hear a flight attendant announcing not to try.
Cardless is launching a TAP Air Portugal Miles & Go American Express card. They haven’t released a lot of the product details yet, but it’ll be interesting to have this Star Alliance airline enter the U.S. co-brand market. They had just starting making an unfortunately-timed big push for U.S. customers right at the start of the pandemic, with easy access to inexpensive miles and Star Alliance Gold status. So this could be interesting.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
