Southwest outsourced its curbside check-in staff, said customers wouldn’t be charged—and then quietly introduced a $3 fee anyway.
Delta, Air France KLM and Virgin Atlantic are partnering with India’s IndiGo, and Delta will return to India with flights from Atlanta to Delhi.
There’s no frequent flyer earn and burn partnership at this point. They’re just offering connections, then, that are inferior to what competitors offer. However Southwest hints that they will be adding more Asian partners.
American Airlines has an announcement coming. It looks to be new details of a soft product, perhaps tied to the launch of American’s new premium Boeing 787-9 on June 5.
And that seems like a good time to talk about all of the premium rumors swirling around American Airlines right now. We know that soft goods changes are coming, but it seems like a lot more is on the horizon too.
Airlines were embarrassed over a pricing strategy to charge passengers traveling alone more than passengers traveling together. When called out on it, they quickly ended the practice.
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Shortly after takeoff, passengers and crew noticed the male cabin crew member seeming agitated and distracted. He allegedly began using cocaine openly in a bathroom on the aircraft. Eyewitnesses reported that he then returned to the business class cabin and stripped naked and performed what was described by witnesses as a “wild, drug-induced dance.”
The airline that has been the most consistently profitable in the history of the U.S. airline industry has blown it all up to become just like the rest of the industry – only offering consumers less than other carriers.
Another hotel property has been caught refilling shampoo and bath gel dispensers in the shower from ketchup-style bulk containers that lack any branding at all.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
