It’s clear when American is obligated to provide this. But how do airport agents know this?
Simple (or not so simple): the computer at the gate now tells them, but they need to know what to look for. They need to check whether the flight is “E”ligible or “I”neligible, and how long the posted delay is for.
A passenger reported that their American Airlines flight made an emergency landing on Sunday “after a potential brake failure.” Everyone had to assume the crash position. Watch the video starting around 18 seconds in and you’ll hear “Head down, stay down, brace, brace” being chanted as the aircraft diverted to Philadelphia.
You’d think he might wait until he’s in private, or at least use the lavatory? Personally I’d suggest saving the money on the coke and using it to upgrade to first class.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A passenger complained to a flight attendant about being offended by a woman’s behavior prior to departure from Los Angeles. She was reportedly drunk. But she doesn’t leave the plane quietly. She gets up and walks the aisle, speaking to passengers in the cabin and nobody at the same time, “You can’t tell me what I did…. I’m not going!”
With about 10 seconds left in the video, a jacket-wearing older gentleman in a window seat stands up, takes off his glasses, and tells it like it is.
A 19 year old woman flying from Las Vegas to New York was assigned a middle seat, and reports she was between two larger passengers who didn’t “fit comfortably into their seats.” She reports their shoulders and thighs were “on top of” hers. And after an hour and a half of this she got up and discretely asked a flight attendant if she could change to an open seat in another row?
She felt awkward moving her bag from underneath the seat in front of her, but thought the ordeal was over when she moved a few rows back. However at the end of the flight when she deplaned, she found the woman who had been sitting next to her waiting for her at the gate.
IHG now has, in my view, the second best elite upgrade program behind Hyatt – which allows confirmed upgrades at booking to suites, and allows them more often for their heaviest stay guests – but whose confirmed upgrade benefits only start after 50 nights. Marriott allows confirmed upgrades based on availability (and only into capacity controlled suite inventory) starting 5 days prior to check-in for elites after 50 nights. And Hilton doesn’t require hotels to upgrade elites to suites at all.
Throwaway ticketing is a practice that’s gone on for decades. Airlines often charge more money for non-stops than they do for connecting itineraries. So people book a flight with a connection through the city they want to travel to, and just don’t take that second connecting flight. As a result, they can often save money, but there are risks you should know about.
Readers have shared a frustration by e-mail and in the comments to various posts about access to Virgin Atlantic Clubhouses in the U.S. using their credit cards which are supposed to provide them entry.
Access rules can be complicated, but it appears that especially for the San Francisco lounge, a manager there has instructed staff to in essence violate their contract and deny access out of an antipathy for credit card guests.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
